Pharmacy Patient Advocate

Schedule: Full-Time, Monday - Friday, 9am - 6pm Pay Scale: $19 - $21 per hour Location: Gainesville, GA: In-Person (this position is not remote or hybrid) SUMMARY As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply! What You'll Do (Key Responsibilities include but are not limited to): * Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues. * Navigate Benefits & Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs. * Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups. * Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans. * Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations. * Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care. * Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery. What You'll Bring (Qualifications & Skills) * High school diploma or GED. * Active Florida Pharmacy Technician Registration required. * A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy. * Prior authorization experience required. * Strong knowledge of medical and pharmacy terminology. * Benefit investigation experience preferred. * Excellent communication skills. * Basic computation skills. * Bilingual - English and Spanish preferred. * Microsoft Office or Google Suite proficiency. * RMA or CMA certified preferred, but not required. Work Environment & Physical Demands This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs. The Perks of Joining Our Team: We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: * Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. * Time to Recharge: Paid vacation and holiday pay. * Focus on Your Wellness: We offer a robust Employee Wellness Program. * Invest in Your Future: 401(k) with a company match. * Support System: Employee Assistance Program provides confidential support and counseling. * Get Rewarded for Referring Great People: Employee referral program. Ready to start your rewarding journey with us? Apply today! Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HR@. ProCare Rx is an Equal Opportunity Employer.

Created: 2026-04-15