Sr Delivery Manager

Role: Sr Delivery Manager Location: Atlanta, GA-Onsite Job Type: Fulltime Salary: $120K-$130K+Benefits Job Description: 12 15 years of IT experience with strong Production Support / Run Services background Proven experience in Insurance domain (Life, P&C, Group Benefits preferred) Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management) Experience with ServiceNow or similar ITSM tools Strong leadership, communication, and crisis management skills Service Delivery & Operations Own end-to-end production support delivery for insurance systems (Policy Admin, Claims, Billing, Underwriting, CRM, Data & Integrations) Ensure compliance with SLAs, KPIs, and availability targets across L1/L2/L3 support Act as single point of accountability for run operations and escalations Incident, Problem & Change Management Lead Major Incident Management for high-severity production issues with effective stakeholder communication Drive root cause analysis (RCA), reduction of repeat incidents, and operational risk mitigation Ensure controlled and compliant change and release management in regulated insurance environments Stakeholder & Governance Management Manage relationships with client IT, business, vendors, and TCS leadership Conduct service reviews, operational dashboards, and executive reporting Ensure compliance with insurance regulatory, audit, and security requirements Team & Vendor Management Lead global onshore offshore support teams within TCS delivery model Ensure optimal staffing, skill readiness, shift coverage, and performance management Govern third-party vendors and ensure service and contract adherence Continuous Improvement Drive automation, shift-left, monitoring improvements, and cost optimization Support transformation initiatives including cloud operations, DevOps, SRE, and AI-enabled support Improve service maturity, knowledge management, and operational efficiency Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Created: 2026-04-17