Home Care Coordinator

Care CoordinatorShrewsbury, MA | Full-TimeGriswold Home Care - Shrewsbury OfficeBe the First Connection-and Trusted Support-for Families in NeedGriswold Home for Worcester County is seeking a compassionate and organized Care Coordinator to be the welcoming first voice for families, caregivers, and referral partners reaching out for help. Whether by phone, email, or text, you'll provide a warm, professional, and responsive experience that embodies our mission to deliver caring, dependable home care.As a Care Coordinator, you won't just answer calls-you'll guide families and caregivers through every step of their home care journey. From initial inquiries to ongoing scheduling and coordination, you'll ensure every connection runs smoothly with empathy, professionalism, and efficiency.What You'll DoRespond promptly and thoughtfully to all incoming calls, emails, and texts with care and urgencyServe as the primary point of contact for clients, families, caregivers, job seekers, and referral partnersAssist families in coordinating personalized home care services for seniors and individuals with disabilitiesMatch caregivers to clients based on needs and compatibility to build strong, lasting relationshipsManage caregiver scheduling, including filling urgent or last-minute shifts to ensure uninterrupted careConduct caregiver interviews, perform background checks, and support onboarding processesMaintain accurate, organized, and compliant employee recordsParticipate in a shared on-call rotation to provide ongoing care coverage and supportWho You AreA warm, calm, and professional communicator via phone, email, and textHighly organized, detail-oriented, and comfortable managing multiple prioritiesA collaborative team player who thrives in a fast-paced, supportive office environmentHolder of a high school diploma or GED (college or healthcare experience is a plus)Proficient with Microsoft Office (Word, Excel, Outlook)Experience in caregiving, staffing, or customer service is preferred but not requiredWhat We OfferCompetitive pay with opportunities for professional growthComprehensive health insurance options401(k) plan with potential employer matchPaid Time Off and Paid Medical Family LeaveA team-focused, supportive culture where your contributions matterA rewarding role that connects people to life-changing careAbout Griswold Home Care - Worcester CountyWe empower seniors and individuals with disabilities to live safely and independently at home. Our Shrewsbury office team supports clients, families, and caregivers with compassionate, professional, and reliable service-ensuring every interaction reflects our commitment to care and respect.Ready to be the first connection-and ongoing support-for trusted care?Apply today and join our dedicated team!

Created: 2026-04-19