Medical Technical Support Engineer (Korean Bilingual)

[Position]Medical Technical Support Engineer[Job Description]Job description- Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.- Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.- Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.- Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.- Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.- Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.- Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.- Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.- Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.- Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.- Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.Requirements[Qualifications]- Bachelor's degree in mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.- Proficiency in both English and Korean.- Entry level position: 2+ years of relevant experience preferred.- Relevant experience in technical service, engineering, or field support is preferred.- Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.- Ability to apply technical knowledge to solve complex and unfamiliar problems.- Strong communication, organization, and interpersonal skills.- Ability to manage multiple priorities effectively in a fast-paced environment.- Ability to work effectively in a multicultural and cross functional setting.- Willingness to travel up to 50% as required.- Ability to safely lift and move equipment weighing up to 40 pounds.Benefits[What's On Offer]- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)- 401K retirement plan with 5% matching- Generous PTO and paid holidays- No Visa Sponsor

Created: 2026-04-19