Central Intake and Throughput Treatment Coordinator MHC

Position HighlightsDepartment: Mental Health ClinicHours: 40.00 per weekShift: Shift 1Position SummaryEnsures comprehensive and thoughtful connection to clinical and non-clinical supports for patients seeking outpatient, mental health care. Responsible for screening calls and providing appointments and mental health care information and referrals to patients. Essential Duties & ResponsibilitiesResponsible for engaging patients both on the phone and in-person that promotes effective triage and care coordination for patients seeking mental health careScreen callers requesting treatment for behavioral health needs, strengths, and coping skillsResponsible for regular collaboration with clinical treatment coordinator to ensure patient access, throughput and connection to careFacilitate caller treatment appointments and perform follow up to ensure connectionAssist with throughput, running reports and identifying patients that require follow up Maintain an awareness of area resources for appropriate referrals if neededMaintain accurate scheduling in EHR and ability to organize and provide data for insurance and credentialingOrganize and prioritize workload in a fast paced environmentManage confidential matters with discretion and maintain a professional demeanorEnsures compliance with related federal, state and local regulations, as well as departmental policies and procedures.Minimum QualificationsBachelor's level positionStrong computer literacy skillsMust have excellent writing and communication skills, be highly organizedMust be able to work as a part of a team with patients, staff, and leadershipPreferred QualificationsBSW or human services background Experience working in mental health fieldExperience/knowledge of substance use disorders, autism, child development, and LGBTQ+Comprehensive Benefits OfferedCompetitive and affordable benefits packageShift DifferentialsContinuing Education assistanceTuition reimbursementStudent Loan relief through FiduciusQuick commute access from I-84, Route 9 and surrounding areasAbout Middlesex HealthThe Smarter Choice for your Career!Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Created: 2026-04-19