Director of Intake | Infusion Services

Benefits: 401(k) Flexible schedule Health insurance Paid time off Training & development LivWell Infusions offers convenient patient-first infusion therapy for complex chronic conditions under two models, outpatient infusions centers and infusions practice management. Our infusion centers provide patients with superior care under the supervision of a medical director. We pride ourselves on friendliness, timeliness, and expertise in the infusion industry.   Position Summary: We are seeking a strategic and operationally driven Director of Infusion Intake to lead and optimize our intake process to ensure efficient, accurate, and timely management of inbound referrals, as well as the maintenance of our existing patient base. This role is responsible for overseeing a high-performing team of 20+ intake specialists and driving continuous improvement through the development and management of SOPs and KPIs. The ideal candidate brings strong leadership, process design expertise, and a data-driven mindset to enhance patient access and operational excellence. Primary duties include the following:  Lead, mentor, and develop a team of 20+ intake and referral specialists, with direct oversight of two Assistant Managers, fostering a culture of accountability, collaboration, and continuous improvement  Design, implement, and maintain standardized operating procedures (SOPs) to ensure consistency, compliance, and efficiency across all intake processes   Establish, track, and report on key performance indicators (KPIs) related to referral processing, turnaround times, and accuracy  Analyze performance data to identify trends, gaps, and opportunities; proactively refine workflows and KPIs to improve outcomes   Partner with the clinical, billing, and operations teams to streamline referral-to-treatment workflows  Act as a subject matter expert for referral intake processes and serve as a key stakeholder in system implementations or upgrades   Develop and deliver training programs to ensure team competency and adherence to SOPs  Forecast additional staffing needs based on current referral trends and workload capacity      Preferred Qualifications:   5+ years of experience in healthcare operations, infusion services, or referral/intake management    3+ years of leadership experience managing large teams (15–20+ employees)   Proficiency in all Microsoft Office applications, particularly MS Excel   Proven experience developing SOPs, KPIs, workflow optimization, and performance dashboards    Strong analytical skills with the ability to translate data into actionable plans  Experience with EMR systems and referral management platforms   Deep understanding of payer requirements, prior authorizations, and infusion workflows preferred   Excellent communication, leadership, and process management skills   Educational / Professional Requirements:  Bachelor’s degree required; master's degree or relevant advanced training preferred  Key Competencies:   Strategic thinking and execution   Operational excellence and process improvement   Data-driven decision making   Team leadership and development   Cross-functional collaboration  Proficiency with all Microsoft   Benefits:  401(k)  Dental insurance  Health insurance  Training & development  Vision insurance  Paid Time Off, Paid Sick Time and Paid Holidays      Job Type: Full Time  Salary: $95,000-$110,000  Work Location: Hybrid  - Open to fully remote candidates. Flexible work from home options available.

Created: 2026-04-19