Pharmacy Supervisor

The GS 13 Pharmacy Supervisor is responsible for coordinating the operations of the Outpatient Pharmacies located in the Northeast Wisconsin Ambulatory Clinics (NEWAC). The Outpatient Pharmacy Supervisor directly oversees the team of pharmacists and technicians within the NEWAC Pharmacies and provides direct workflow support an estimated 70% of the time (subject to change based on staffing and workload). The duties and responsibilities of the Pharmacy Supervisor include but are not limited to: Clinical * Works Closely with clinical pharmacy personnel to ensure that pharmacy personnel are reviewing patient's drug therapy appropriately and that proper follow up is maintained. * Ensures that quality clinical services as they pertain to the Outpatient setting are provided for. This would include the consultations to patients, physicians, nurses, and other health care professionals on basic information about drug therapy. * Ensures that pharmacists and pharmacy technicians function at the top of their licensure and provide exceptional care at all time. Also engages in continuous quality and performance improvement initiatives for both pharmacist and technician workflows. Education * Responsible for assisting in the orientation and training of all new employees in the Outpatient Pharmacy area and will coordinate training of such individuals in other department areas. The incumbent may direct the activities of students, interns, and volunteers. * Helps identify continuing education needs based on performance of all subordinate staff. Administrative/Supervisory * Assists in the writing of performance standards, functional statements and position descriptions for the pharmacy personnel.Actively work to integrate NEWAC pharmacy services with the Medical Center Pharmacy services through active collaboration with MKE inpatient and outpatient pharmacy supervisors. * Responsible for scheduling of the clinical pharmacists and pharmacy technicians within the NEWAC sections. The incumbent will prioritize the work of the outpatient section and assign personnel in such a manner as to accomplish the workload in a timely and efficient process. * Monitors the productivity of pharmacy personnel with appropriate follow-up. The incumbent will review performance and evaluate employees, counsel when necessary, recommend awards, promotions, and disciplinary actions. * Manages the recruitment and selection of vacant staff positions and will consistently seek out qualified individuals who have potential for development, and take action to provide equal opportunity in training, reassignment, or other means for improved employee utilization. * Assists in hiring, promoting, and placement of personnel. Program Management * Responsible for planning the daily workload activities to accomplish overall program goals and objectives. * Responsible for continued updating and improvement of policies and procedures pertaining to the Outpatient Pharmacy Program. The incumbent implements changes and procedures in the policies and ensures they are adhered to by the pharmacy staff. * Completes all reports accurately and in a timely manner. The incumbent will assist in gathering information/data for the timely submission of Monthly Reprint Reports and other reports as deemed necessary. * Works closely with the pharmacy procurement team to ensure that adequate pharmacy stock of drugs and supplies are maintained. * Works closely within the pharmacy department and with other departments to resolve problems. Good communication skills are required to effectively promote inter-service working relationships * Serves on various committees. * Ensures the clinical pharmacists and technicians are properly trained on all necessary software to provide pharmaceutical care. * The outpatient Pharmacy supervisor resolves patient complaints within the scope of his/her authority. He/she works closely with medical administrative personnel monitoring patient eligibility, advising on pharmacy policy, etc. * Responsible for the oversight and management of controlled substance policies and procedures in the outpatient setting. * Maintains current knowledge of sterile compounding and non-sterile compounding rules and regulations and directs all NEWAC compounding activities accordingly. * Manages the outpatient pharmacy customer service and service recovery program, providing excellent customer service to all customers of the VA. * Actively monitors key performance metrics and reports regularly to the Associate Chief of Pharmacy Operations. * Prioritizes the workload of the NEWAC Pharmacy services but is available to assist and support other pharmacy locations to meet organizational goals and workload. * Performs other duties as assigned. VA Careers - Pharmacy: Work Schedule: Full Time Monday - Friday 7:30 am - 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Created: 2026-04-20