Field Service - Senior Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Maintain effective customer support by providing service to all company machinery at a customer's location under limited supervision at INDEX Corporation. Mentor and coach junior technicians in their technical capabilities. Stay proficient on all product lines. Stay abreast of company's software tools. Provide remote technical support via phone, email and tele service. Diagnose and troubleshoot machinery malfunctions at customer site. Execute installs, repairs, inspections, sets up and tests on two machine product lines targeted by Regional Service Manager, with minimal guidance of senior and lead service technician. Dismantle defective components, equipment or parts and install, adjust and test new or repaired parts to Index standards. Maintain high proficiency on multiple product lines with minimal guidance and supervision. Clean and lubricate shafts, bearings gears and other parts of machinery. Install and create machine archives and repair electrical and electronic components of machinery and equipment such as transformers and wiring. Install and repair hydraulic, coolant or pneumatic systems that are associated with the machine. Return all remaining parts with the correct paperwork and correct packaging to the Company's office. Submit all service paperwork and expenses weekly, and on time. Update IUS team with daily updates. Maintain a neatly organized, clean and safe work area. Adhere to all customer and INDEX-specified safety requirements. Maintain the highest level of professionalism and integrity while working on the customer site or in the office. 100% remote. Up to 80% domestic travel to client's locations and 5% international travel for training or short projects. EDUCATION AND/OR EXPERIENCE Associate's degree in Electronics, Hydraulics, or other mechanical-related field, or foreign equivalent. Will accept an equivalent from a two-year college or technical school. 5 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required. In alternative, we will accept 6 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization (without degree). Will accept any suitable combination of education, training, and experience. POSITION ALSO REQUIRES Experience with service engineering, including installation, maintenance, and repair of machines Experience with interpretation of specialty documents, including safety rules, operating and maintenance instructions, and procedure manuals Experience with writing routine reports and correspondence Experience in customer service; experience with calculating discounts, interests, commissions, proportions, percentages, areas, circumferences, and volume Experience applying concepts of algebra and geometry Experience training junior technicians in their technical abilities Experience in a manufacturing environment where field service skills were essential to the overall operation of the organization #J-18808-Ljbffr

Created: 2026-04-20