Senior Manager, Physical Security & Asset Protection

OverviewRo is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro offers nationwide telehealth, labs, and pharmacy services through an integrated platform that supports diagnosis, delivery of medication, and ongoing care. Since 2017, Ro has helped millions of patients in nearly every county in the United States, including 99% of primary care deserts.Ro is recognized as a top workplace in Health Care, in New York, and for Women and Parents, earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 Ro ranked in the top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.Ro connects patients to high-quality, accessible care through our digital platform, and this trust extends to our facilities, inventory, and the environments that enable patient care daily.The Sr. Manager, Physical Security & Asset Protection is a leadership role responsible for protecting Ro's People, Places, Product and Reputation. Reporting to the Sr. Director of Security within the Cyber organization, you will serve as a core pillar of Ro's integrated cyber-physical risk program. This is a player-coach role. You will lead strategy, process and procedure development and personally drive execution, shifting the organization toward a proactive stance focused on technology-enabled physical controls, fraud prevention, shrinkage reduction, and asset integrity.Core Physical Security & StrategyProgram Ownership: Design and mature an end-to-end physical security strategy. Initiate security roadmap across multiple large pharmaceutical facilities distributed geographically across the country.Threat Assessment: Conduct physical threat, vulnerability, and risk assessments of offices and fulfillment centers as the primary input for strategic planning. Capture gaps and mitigate through control development.Vendor & Stakeholder Management: Establish, lead and sustain relationships with security vendors and local law enforcement.Partner with local facility leadership to operationalize standards in a practical, site-appropriate way. Work with People and Pharmacy Compliance Teams to ensure realistic security training is conducted for all employees.Stakeholder Collaboration: Build and sustain high-trust relationships with People, Legal, and Privacy teams, collaborating effectively on areas of overlapping responsibility and acting as a clear communicator who can translate physical security risks into actionable business insights while preserving employee trust.Loss Prevention & Internal ControlsFraud & Theft Prevention: Establish processes and controls to deter crime, theft, fraud, sabotage, and unauthorized activity before impact occurs.Product & Asset Integrity: Implement oversight mechanisms to safeguard high-value product against diversion, adulteration, or shrinkage.Privacy as Safety: Design controls and workflows that prevent physical access risks from becoming privacy incidents, particularly in sensitive fulfillment and pharmacy environments.Work effectively with the People, Legal and Operations teams to ensure all prevention, controls and/or investigative activities are conducted with broader considerations and cross-functional roles & responsibilities in mind.Cyber-Physical Convergence & TechnologySOC Integration: Partner with the Cyber-Physical SOC to integrate physical security data into intelligence-led security analytics, bridging the gap between digital and physical risk.Technology-First Security: Evaluate and deploy scalable, data-driven solutions including computer vision, advanced video analytics, and access control telemetry to improve detection capabilities and reduce operational costs.Data-Driven Reporting: Define KPIs that demonstrate the effectiveness of loss prevention measures and security investments to executive leadership.What You'll Bring8+ Years in Physical and Product Security: Deep experience in asset protection, supply chain security, or internal investigations, specifically within logistics, fulfillment, or retail environments.Deep Experience in Commercial Pharmacy Security: Background in the private sector managing shrinkage and inventory control; a background in law enforcement is valued but not required. A deep understanding of secure pharmacy operations is highly valued.Fraud Detection & Data Fluency: Experience using data to identify internal theft trends or process failures, including Exception-Based Reporting (EBR) tools and inventory data analysis.Supply Chain Systems Knowledge: Familiarity with Warehouse Management Systems (WMS) and how physical security controls integrate with logistics vestigative Rigor: Ability to lead sensitive internal investigations regarding employee misconduct, diversion of substances, or organized retail crime.Threat Focus: Ability to synthesize multiple intelligence sources to analyze threats and provide mitigation recommendations to leadership.Bonus PointsPharmacy/Healthcare Logistics: Experience securing the pharmaceutical supply chain.Training in non-confrontational interview techniques (e.g., Wicklander-Zulawski).Tech Fluency: Comfort evaluating and deploying security technologies, including video analytics and detection platforms, and ability to visualize data.Start-Up/High-Growth Experience: Ability to grow a nascent LP program to maturity in a rapidly expanding company.Knowledge of leading physical security control systems (e.g., Kastle, Verkada).Certifications: LPC or CFE preferred, in addition to CPP or other security certifications.The target base salary for this position ranges from $150,000 to $176,000, in addition to a competitive equity and benefits package. Compensation is influenced by location, knowledge, skills and experience.Ro recognizes the power of in-person collaboration while supporting the flexibility to work anywhere in the United States. For Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside the tri-state area, in-person collaborations occur throughout the year (e.g., team on-sites).At Ro, we believe that diverse perspectives are our strengths and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability or any other legally protected classification.See our California Privacy Policy here. #J-18808-Ljbffr

Created: 2026-04-20