ITS Customer Success Manager - Central US

ITS Customer Success Manager - Central USJoin to apply for the ITS Customer Success Manager - Central US role at MiovisionITS Customer Success Manager - Central US2 weeks ago Be among the first 25 applicantsJoin to apply for the ITS Customer Success Manager - Central US role at MiovisionGet AI-powered advice on this job and more exclusive features.Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people - safely and efficiently - whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit .Position SummaryMiovision is looking for an ITS Customer Success Manager (CSM) to join our team. We love to meet our customer's needs with every interaction. We're passionate about meeting customer needs with every interaction, and our CSMs play a key role in making that happen. This team is responsible for proactively managing post-sales relationships, driving customer health and retention, supporting revenue growth, and championing a customer-first culture. If you're energized by building meaningful partnerships and solving real problems, this role is for you.As a CSM, you'll be at the forefront of new customer introductions, onboarding, and ensuring a great experience at every step. You'll work closely with clients to help them achieve ROI, share industry best practices, and guide them in using Miovision's solutions to their full potential. You'll also collaborate cross-functionally to ensure our customers' voices are heard and their goals are met. As a CSM, you'll become a product expert who can guide customers in developing and executing strategies that drive success.This is a remote-first role supporting customers across the Central US region (including North Dakota, Kansas, Wisconsin, Illinois, Michigan, Virginia, and North Carolina) and requires approximately 50% travel.Key AccountabilitiesManage customer relationships from "new to renew", including onboarding, adoption, retention, and expansion.Document each individual customer journey and implementation process with accuracy and a focus on data integrity.Build trusted relationships with customers including executive sponsors, key contacts, and end-users.Own a book of business and drive strong retention and growth partners and customers.Effectively advocate for our customers while collaborating cross-functionally to evolve, scale, and improve the customer experience.Develop a deep understanding of each customer's key objectives and deliver strategic, consultative support to help achieve them.Identify challenges early and proactively create solutions, both for customers and internal teams.Proactively monitor customer health, flag risks and opportunities, and manage escalations with urgency and care.Partner with the product team to improve product documentation and customer enablement resources.Support customers and our distributor network with technical implementation of both Miovision hardware and software.Travel is required approximately 50% of the time across the United States and North AmericaSkills/QualificationsBachelor's degree or equivalent experience in information technology, engineering, or business development.5+ years of experience in technical account management, project management, installation, or configuration in a technical field.5+ years of experience supporting B2B customers in a technical industryResults-oriented, with a focus on driving technical and commercial outcomes for both Miovision and the customers you supportProven track record of owning customer relationships from "new to renew", including onboarding, adoption, expansion, and renewalAbility to learn technical concepts and align product capabilities with customer needs.Empathetic and customer-focused, with a passion for understanding and solving customer challengesDemonstrated leadership qualities, with the ability to be assertive, solve technical problems, build effective solutions,, and improve the processes and people aroundyou.Excellent verbal and written communication skillsLocated in the Central US to support key partners and accounts in-region.AdditionalAssetsExperience in the Traffic and ITS industryExperience with networking and IoTPerks and Beday oneVariable Incentive Plan401(k) matchingMio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in DecemberInternet subsidy and a remote work alMiovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people - safely and efficiently - whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit .Position SummaryMiovision is looking for an ITS Customer Success Manager (CSM) to join our team. We love to meet our customer's needs with every interaction. We're passionate about meeting customer needs with every interaction, and our CSMs play a key role in making that happen. This team is responsible for proactively managing post-sales relationships, driving customer health and retention, supporting revenue growth, and championing a customer-first culture. If you're energized by building meaningful partnerships and solving real problems, this role is for you.As a CSM, you'll be at the forefront of new customer introductions, onboarding, and ensuring a great experience at every step. You'll work closely with clients to help them achieve ROI, share industry best practices, and guide them in using Miovision's solutions to their full potential. You'll also collaborate cross-functionally to ensure our customers' voices are heard and their goals are met. As a CSM, you'll become a product expert who can guide customers in developing and executing strategies that drive success.This is a remote-first role supporting customers across the Central US region (including North Dakota, Kansas, Wisconsin, Illinois, Michigan, Virginia, and North Carolina) and requires approximately 50% travel.Key AccountabilitiesManage customer relationships from "new to renew", including onboarding, adoption, retention, and expansion.Document each individual customer journey and implementation process with accuracy and a focus on data integrity.Build trusted relationships with customers including executive sponsors, key contacts, and end-users.Own a book of business and drive strong retention and growth partners and customers.Effectively advocate for our customers while collaborating cross-functionally to evolve, scale, and improve the customer experience.Develop a deep understanding of each customer's key objectives and deliver strategic, consultative support to help achieve them.Identify challenges early and proactively create solutions, both for customers and internal teams.Proactively monitor customer health, flag risks and opportunities, and manage escalations with urgency and care.Partner with the product team to improve product documentation and customer enablement resources.Support customers and our distributor network with technical implementation of both Miovision hardware and software.Travel is required approximately 50% of the time across the United States and North AmericaSkills/QualificationsBachelor's degree or equivalent experience in information technology, engineering, or business development.5+ years of experience in technical account management, project management, installation, or configuration in a technical field.5+ years of experience supporting B2B customers in a technical industryResults-oriented, with a focus on driving technical and commercial outcomes for both Miovision and the customers you supportProven track record of owning customer relationships from "new to renew", including onboarding, adoption, expansion, and renewalAbility to learn technical concepts and align product capabilities with customer needs.Empathetic and customer-focused, with a passion for understanding and solving customer challengesDemonstrated leadership qualities, with the ability to be assertive, solve technical problems, build effective solutions,, and improve the processes and people aroundyou.Excellent verbal and written communication skillsLocated in the Central US to support key partners and accounts in-region.AdditionalAssetsExperience in the Traffic and ITS industryExperience with networking and IoTPerks and Benefits Comprehensive health benefits starting onday oneVariable Incentive Plan401(k) matchingMio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in DecemberInternet subsidy and a remote work allowanceUnlimited vacationpolicyVirtual fitnessclassesSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Project Management, and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Miovision by 2xInferred from the description for this job401(k)Medical insuranceGet notified when a new job is posted.Sign in to set job alerts for "Customer Success Manager" roles.Customer Success Manager - Value RealizationSenior Customer Success Manager - RethinkCareChicago, IL $70,500.00-$70,500.00 3 weeks agoChicago, IL $76,500.00-$110,000.00 4 days agoAssociate Customer Success Manager - RethinkBHBilling Oversight Customer Success Manager - RethinkBHChicago, IL $180,000.00-$240,000.00 2 months agoCustomer Success Manager, Covered Entity SolutionsChicago, IL $100,000.00-$115,000.00 3 weeks agoCustomer Success Lead, Strategic AccountsChicago, IL $115,000.00-$140,000.00 2 weeks agoAssociate Customer Success Manager, Mid-marketStrategic Customer Success Manager (2 openings) central+westcoastChicago, IL $161,000.00-$183,000.00 8 hours agoCustomer Success Manager, Bilingual (Spanish or Portuguese)Chicago, IL $75,000.00-$94,000.00 2 weeks agoChicago, IL $75,700.00-$94,620.00 2 days agoChicago, IL $80,000.00-$90,000.00 4 weeks agoAccount Manager, Publisher Success - (Remote - US)Chicago, IL $70,000.00-$100,000.00 2 weeks agoChicago, IL $32,500.00-$82,500.00 1 week agoTerritory Manager - Personal Lines (Illinois)Downers Grove, IL $68,696.00-$114,313.00 1 week agoWe're unlocking community knowledge in a new way. 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Created: 2026-04-20