Operations Specialist - Remote in Illinois 0nly

OverviewThe Operations Specialist is part of an elite team responsible for ensuring the safety and integrity of High-Value, High-Security shipments, meeting and exceeding customer expectations. This role operates within a specialized business unit that values urgency, precision, and pride in performance. Team members undergo rigorous training and assessment to master DeSpir's In-Transit Security protocols. 2nd shift - must be able to work weekends.ResponsibilitiesProtects the integrity of cargo being shipped by rigorously applying DeSpir's In-Transit Security Processes*Follows DeSpir's processes of mitigating risk in real time and provides timely contextually aware updates to our customersProactively creates solutions to process breakdowns as they occur while communicating updates to the customer*Communicates and coordinates with all members of the DeSpir team to ensure the integrity of shipments*Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process in EyeOnIt. (Scripts, arrival, departure, PODs, etc.) while utilizing Mcleod and other systems*Monitors In Transit Security shipments through multiple systems to ensure quick response to customer requestsAssures that all paperwork including, but not limited to temperature reports, pictures, and POD are uploaded to the load in EyeOnIt and are sent to the customer for billing*Risk management driven with an extensive focus on risk management best practices and protocols*Handling escalations of suspicious activity regarding customer freight *Responsible for updating customer portals based on customer requirementsQualifications/Skills/EducationCollege degree in supply chain preferredTwo plus years in security and compliance background and/or customer serviceThree years logistics experienceKnowledge of TSA and GDP practices preferredAbility to multitask under pressureAdvanced knowledge of supply chain industry, including regulations and customer requirementsClear and confident communication both verbal and writtenExtreme detail-orientationExperience with conflict resolutionDemonstrates emotional intelligenceWorking knowledge of Microsoft Office and TeamsAnalytical approach to problem solvingPersonality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transitDemonstrates company's core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.Must be able to work days onsite at our Lisle office for training. Once training is completed, you will then go remote to the shift you were hired for.No 3rd party callsBenefitsCompetitive starting salaryRecognition programs using AwardcoMedical, dental, vision, and FSA and HSA plans401k contribution at 3%Company paid Life Insurance/AD&D and Short-Term DisabilityVoluntary Life Insurance optionsPaid Time Off (PTO)Paid ParentalLeavePaid Bereavement Time OffWe are an equal opportunity employer. We consider all qualified applicants in accordance with the Illinois Human Rights Act and provide accommodations as required by law. #J-18808-Ljbffr

Created: 2026-04-20