A financial services company seeks a Support Specialist Team Lead in Oak Brook, IL to provide real-time assistance to call center support specialists. The role involves resolving escalated customer issues, coaching team members, and maintaining positive relationships with the team. Applicants should have experience with escalations, along with strong communication skills. The typical schedule is from 11:30 a.m. to 8:00 p.m. CT, including Saturdays.
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