Remote Bilingual (Spanish) Customer Service Account ...

Overview Employer Industry: Insurance Services Why consider this job opportunity Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Flexible remote work arrangement from anywhere within the U.S. Focus on personal and professional development with ongoing training opportunities Commitment to diversity and inclusion in the workplace Engage in a mission-driven role that positively impacts the community Responsibilities Deliver world-class service in every customer interaction, maintaining trust and confidence Answer 50+ inbound calls per day and maintain 2+ hours of daily talk time Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support Proactively identify retention risks or coverage gaps, escalating issues as needed Collaborate with teammates and sales partners to enhance overall service execution Qualifications At least ONE YEAR of relevant industry experience (preferably with the employer) Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred Strong customer-centric mindset with a focus on retention and problem-solving Exceptional communication skills, both verbal and written Ability to work Monday to Friday from 8:30 AM to 5:00 PM ET Preferred Qualifications Previous experience in a customer service role within the insurance industry Familiarity with CRM and internal systems for record-keeping Demonstrated resilience and adaptability in high-pressure situations Experience in sales or cross-selling products Commitment to ongoing personal and professional development #InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

Created: 2026-04-20