Program Manager DOL OFLC-Case Processing & Operational ...

Program Manager DOL OFLC-Case Processing & Operational Support Title: Program Manager DOL OFLC-Case Processing & Operational Support Organization Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active"‘duty personnel and reservists can carry out their critical missions and tasks today. Job Description Interactive Government Holdings (IGH) is seeking a qualified, trained and capable individual to serve as Program Manager for the Case Processing and Operational Support Contract with the US Department of Labor, Office of Foreign Labor Certification. Case processing and operational support services include a wide array of functions such as mailroom, data entry, preliminary application review, case processing, case archiving, records management, helpdesk, and related support services. These services must be performed to the standards in the Performance Work Statement for this contract and provide the best value to the Government, helping achieve administrative efficiencies, cost savings, and interoperability strategies across the OFLC's employment"‘based immigration programs. Hours of operation are from 8:00"¯am - 4:30"¯pm Monday through Friday except Federal Holidays. Most of the work will be performed remotely; however, some work must be performed on"‘site at the Frances Perkins Building, 200 Constitution Avenue NW, Washington, DC"¯20210. Position Requirements Major Responsibilities Primary responsibility: manage and implement all aspects of the contract's requirements and coordinate the activities and schedules of project managers across visa programs. Single Point of Contact (POC) with OFLC Headquarters and appropriate agency contract staff. Set project deadlines, assign responsibilities, shift staff according to the needs of the visa programs, and monitor the overall cost, schedule, and performance of the services delivered under this PWS. Prepare and provide regular performance and production reports for the OFLC management team and assigned OFLC Contracting Officer's Representative (COR), identify issues or risks to meeting contract requirements, and propose innovative solutions or recommendations designed to continually improve program effectiveness and efficiency. In the event of contractual or performance issues that negatively impact case processes and/or production, submit an impact report to the Contracting Officer and the COR. Assist with recruiting and identifying high"‘quality candidates, train new hires, train incumbents on new systems, procedures and processes, collect data for reporting program progress and metrics for individuals and the program. Provide daily supervision and management to the team and act as IGH's primary conduit for information flow to and from team members and the COR. Accomplish HR objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for all positions on the contract. Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions. Plan and review compensation actions while enforcing policies and procedures. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans. Implement and monitor production, productivity, quality, and customer"‘service standards by resolving problems, completing audits, identifying trends and determining system improvements while ensuring standards are met by all employees. Meet financial objectives by forecasting requirements. Prepare an annual budget by scheduling expenditures, analyzing variances and initiating corrective actions as deemed necessary by the customer or IGH leadership. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Review, evaluate, and enhance all contract deliverables to the customer produced by each person working on the contract. Enhance the department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishment. Establish and maintain a pipeline of target opportunities to ensure continued growth of the company. Conduct ongoing and routine outreach to existing and potential clients; identify, elevate, and resolve issues affecting successful project performance; establish and maintain close working relationships with subcontractors and prime contractor partners. Contribute to overall corporate strategy development in the areas of Program Management and Business Development. Coordinate background checks for team members with the Trusted Agent and ensure information is transferred into applicable DOL systems. Coordinate issuance of CAC or PIV cards in a timely manner. Monitor attendance and performance of team members and approve timesheets daily. Conduct counseling of team while documenting and making necessary corrective actions. Administer Personal Time Off in accordance with the IGH Employee Handbook and ensure accurate reporting into prescribed online systems. Manage travel required to support the mission of the contract, review, approve, and submit requests for reimbursement in a timely manner. Be knowledgeable of and able to perform all tasks required of team members who work on the contract. Skills / Certifications Program and Project Management Professional certification is preferred. Qualifications At a minimum, possess a bachelor's degree. A graduate degree (such as a JD, MBA or MPA) is preferred. Possess extensive experience in project and program management, preferably 7-10 years, and proven experience in leading and managing teams, stakeholders, and complex programs. Shall possess a valid background check showing no evidence of Federal, state, or local felony charges and/or convictions. Demonstrated staffing, planning and personal expertise in People Management skills. Must be able to manage profitability of the DOL OFLC Case Processing and Operational Support team and promote process improvement systems. Must have sound financial management expertise and strategic strategy planning capabilities. Expert skills at dealing with complex situations and analyzing complex data and information systems. Must possess expert performance management and personnel enhancement skills. At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations mandated by local, state and federal authorities. Equal Opportunity Employer Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The position is currently accepting applications. #J-18808-Ljbffr

Created: 2026-04-20