Mission Control Engineer - US Remote

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible "” at the edge of the Internet. The platform is designed to be programmable and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.We're building a more trustworthy Internet. Come join us.Posting Open Date: 3/10/2026Anticipated Posting Close Date*: 5/10/2026*Job posting may close early due to the volume of applicants.OverviewThe Fastly Edge Cloud Platform powers the best of the internet, and our Mission Control Program (MCP) "” a key function within our broader Customer Experience organization "” ensures this mission is a success through rigorous operational excellence.As a Mission Control Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated strategic enterprise support customers. You are a champion of problem management and continuous improvement, ensuring our platform remains resilient for organizations within our Performance and Focus Centers. During acute platform incidents, you act as a critical advocate for these accounts, collaborating with incident commanders to ensure mitigation strategies prioritize the stability of their unique traffic profiles. You work with various engineering teams for network delivery and compute services, providing proactive troubleshooting, maintenance coordination, and leading contributing factor analysis to manage the world's most complex traffic.What you'll doDistill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trendsManage administrative updates and coordination via to provide transparent, impact-focused communication between engineering and revenue teamsAdvocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementationPartner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needsDrive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partnersLead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute servicesWork with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patternsManage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accountsHelp scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standardsWhat we're looking for5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environmentDeep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTRHands-on experience with Linux environments and the ability to navigate complex distributed system infrastructuresProven track record of maintaining composure and empathy during high-pressure live event monitoring situationsExceptional communication skills with the ability to tailor technical depth for both engineering and executive audiencesStrong multitasking abilities to manage proactive alerts alongside standard configuration requests in a dynamic environmentNice to havePractical experience applying ITIL or ISO 20000:1 service management standards to drive operational quality and continuous improvementBachelor's degree in Computer Science, a similar IT discipline, or equivalent technical experienceFamiliarity with programming or scripting languages (e.g., Python, Go) for automation and data analysisPrior experience working specifically within the CDN or edge cloud industryBusiness speaking and writing proficiency in a second languageWork hoursThis position supports our global 24/7 operations. Depending on location and team needs, possible schedules include:Monday-FridaySunday-ThursdayTuesday-SaturdaySpecific shift alignments may include EMEA, APJ, or US-based hours.Work location(s) and travel requirementsThis position is open to hybrid and remote work locations. Preferred hubs for this program include nearby Fastly offices, with a strong preference for hybrid work. Remote candidates within the US or relevant regions may be considered. Some travel may be required by role or at manager request.Pursuant to applicable fair chance laws, we will consider qualified applicants with arrest and conviction records.The estimated salary range for this position is $77,060.00 to $108,780.00. Starting salary may vary based on experience, skills, qualifications, and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs.Benefits and equal opportunityWe care about you. Fastly offers a comprehensive benefits package including medical, dental, and vision insurance; family planning and mental health support; Employee Assistance Program; Life, Disability, and Accident insurance; Flexible Vacation; up to 18 days of accrued paid sick leave; a 401(k) with company match; and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays and 12 paid company wellness days. Fastly is committed to equal employment opportunity and to providing a safe and welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or sexual orientation.We will provide reasonable accommodations for applicants with disabilities as required by law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Fastly Recruiting team at or 501-287-4901.Apply for this jobThis refined description retains the core responsibilities and qualifications, while removing unrelated boilerplate and ensuring a clean, accessible structure using permitted HTML tags. #J-18808-Ljbffr

Created: 2026-04-20