Community Health Worker/Promotor(a) de Salud (Santa ...

Community Health Worker/Promotor(a) de Salud at Zócalo Health Full Time - Work from Home (Santa Clara County) Compensation: $27.00 - $30.00 per hour About Us Zócalo Health is the first tech"‘driven provider built specifically for Latinos, by Latinos. We develop a new approach to care that is designed around our own lived experiences and brings care to our gente. Founded in 2021, we are backed by leading healthcare and social impact investors to bring our vision to life. Our mission is to improve the lives of communities that have experienced poor healthcare encounters. We meet members where they are, bringing care into homes and neighborhoods through community"‘based providers and virtual care. We partner with organizations, providers, and health plans that value culturally aligned care and use technology, culturally competent primary care, behavioral health, and social services to deliver a radically better experience. We are expanding our reach and seeking passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in ensuring no one has to navigate the complexities of the healthcare system alone. Role Description Our care model meets members wherever they are"”at home, online, or in their community. Community Health Workers are integral to providing culturally aligned care to the Latino community. They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access. In this role you will work directly with patients to help them navigate health and social needs. You will manage an assigned panel of members with unmet social needs and multiple health conditions. Responsibilities include educating patients on disease prevention, coordinating care, facilitating appointment scheduling and follow"‘ups, addressing social determinants of health by connecting patients with community resources, and organizing community events. You will report to the Community Health Worker Manager and work primarily in the community with some work"‘from"‘home duties. Key contributions: Play an active role in patient registration and enrollment, including community engagement and outbound patient calls. Conduct outreach (virtually and in"‘person) to patients scheduled for appointments and perform initial intake. Engage a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing. Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning. Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs. Document all patient and care team interactions across multiple systems and tools. Participate in community events to build patient activation and trust, including relationship building with key contacts, facilitating group education sessions, and liaising with community organizations. Provide culturally and linguistically appropriate health education and information. Assist with federal and state support program enrollment, appointment scheduling, referrals, and promote continuity of care. Support individualized goal setting using motivational interviewing. Conduct individual social needs assessments. Offer social support by listening to patient concerns and referring to appropriate resources. Represent Zócalo Health at community events. Coordinate internal clinical services. Qualifications Language/Culture Fluency (verbal and written) in English and Spanish. Knowledge of Latino customs and cultural norms (preferred). Education High school diploma or GED (minimum). Licenses/Certifications (CA only) Must possess a Community Health Worker certification that requires field experience, or Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain certification within 18 months of hire. Experience 1-3 years of healthcare experience or healthcare navigation within the community. 2-5 years of community work, advocacy, engagement, or organizing. Previous experience in related jobs (health promotion, project coordination, social research, administration). Familiarity with Google Workspace (preferred). Past experience documenting in an EHR (preferred). Training in motivational interviewing (preferred). Complementary Competencies and Skills Comfortable working with multiple computer applications simultaneously and willing to learn new technologies. Team player who builds effective working relationships. Ability to train others. Well-known in and having strong ties to the local Latino community (preferred). Well versed in local resources to support SDOH needs (preferred). COVID"‘19 Vaccination Requirement Zócalo Health requires all care team members to be fully vaccinated against COVID"‘19 (including booster shots if required), unless they have a reasonable accommodation based on disability, medical condition, religious belief, or other recognized reason that prevents vaccination. Applicants must have received at least one COVID"‘19 shot before the first day of employment and provide proof of vaccination status or apply for reasonable accommodation within the first ten days of employment. Flexible and Able to Travel to Other Communities Willing to travel to support community events and in"‘person patient appointments. Have reliable transportation. Benefits & Perks Ground"‘floor opportunity to shape a fast"‘growing healthcare company. Comprehensive benefits (medical, dental, vision). Generous home office stipend. Competitive compensation. Generous PTO policy including six paid holidays. You must be authorized to work in the United States. We are open to remote work anywhere within the locations outlined in this job description. At Zócalo Health Inc., we value diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. Acceptance and respect are rooted in an understanding that people experience things differently, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

Created: 2026-04-20