Director of People Operations

Executive Summary Vanna Health is pioneering a new standard of care for individuals living with serious mental illness (SMI) through the power of community and radical belonging. We are seeking a Director of People Operations to serve as the principal architect of our organizational culture and human capital infrastructure. Location: Remote Key Executive Responsibilities People Operations & Scalable Infrastructure HR Tech Stack Strategy: Act as the product owner for the HRIS (e.g., Rippling) and ATS (e.g., Greenhouse) ecosystems, optimizing integrations to eliminate operational friction and manual data entry. Total Rewards & Wellness: Manage broker relationships and design a competitive total rewards philosophy that reflects our mission, prioritizing mental health and EAP offerings that set a market benchmark. Operational Excellence: Engineer distinct, high-touch onboarding and offboarding workflows that account for the unique hardware/access needs of corporate staff versus the clinical safety requirements of field teams. Organizational Effectiveness & Cultural Leadership Care Team Resilience & Retention: Partner with Operational Leadership to proactively monitor burnout and "compassion fatigue." Design evidence-based interventions to sustain the health of our care delivery workforce. Performance Optimization: Implement a performance management framework that balances coaching and clinical competency (quality of care) with behavioral values, fostering a culture of radical candor and continuous improvement. Executive Coaching & Enablement: Serve as a coach to first-time and seasoned managers alike, equipping them to lead hybrid teams with high emotional intelligence and accountability. Executive Strategy & Specialized Talent Operations Long-Range Workforce Planning: Partner with the Executive Suite to model organizational structures for 24-month growth horizons, identifying critical talent gaps before they impact EBITDA or care quality. Technology Talent Engine: Architect a bespoke recruitment operation for Engineering, Product, and Data Science. This includes establishing technical assessment standards, engineering a high-velocity "top-of-funnel," and positioning Vanna as a premier destination for mission-driven technologists. Care Delivery Scale-Up: Build a localized "Talent Factory" for clinical and coaching roles. Develop streamlined, high-volume sourcing and vetting playbooks that allow for rapid market entry without sacrificing the integrity of the "Vanna persona." Change Management & Communications: Lead the organization through pivots and scaling milestones, acting as the primary communicator to ensure mission alignment remains intact during periods of high growth. Executive and Board Relations: Curate and present sophisticated people metrics"”including DEIB benchmarks, compensation parity, and retention cohorts"”for the Executive team, Board and Investors. Clinical Governance & Regulatory Compliance Credentialing & Lifecycle Management: Architect a rigorous, automated framework for the primary source verification and lifecycle tracking of clinical licensures (LCSW, RN, MD, etc.) to ensure zero-gap compliance. Healthcare Risk Mitigation: Design and enforce specialized screening protocols, including OIG/SAM exclusions and multi-jurisdictional background checks, tailored to high-acuity patient environments. Jurisdictional Compliance: Serve as the internal expert on multi-state labor law, localizing policy and handbooks to meet the specific nuances of a distributed, cross-functional workforce. Audit Readiness & Data Integrity: Maintain an "always-ready" compliance posture for state regulators and payers, ensuring HR data handling aligns with HIPAA and HITRUST-level security standards. The Executive Profile The Scaler: You have successfully navigated the "chaos-to-order" transition in high-growth startups, building processes that enable speed rather than hindering it. Data-Informed: You use data (turnover, eNPS, engagement) to tell stories and make decisions, not just to report numbers. Healthcare Domain Authority: 8+ years in People Ops, with 3+ years in a high-growth Digital Health or Clinical Provider setting. You understand the unique tension between "Tech" and "Care" cultures. Empathetic & Resilient: You understand the unique emotional weight of working in the mental health space and can build support systems to prevent burnout. Multi-State Strategist: Deep fluency in the regulatory complexities of CA, NY, and other key markets, including tax registrations and local labor nuances. Systems Thinker: You view People Operations as a product. You don't just solve problems; you build the systems that prevent them. Tech-Forward: You don't track licensure in a spreadsheet; you know how to implement systems that automate compliance. Gritty Leadership: You possess the executive presence to sit in the Boardroom and the tactical grit to handle sensitive employee relations or payroll audits in the same afternoon. #J-18808-Ljbffr

Created: 2026-04-20