Technical Writer Customer Support Remote (United ...

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365"”all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors"”including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock"”and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.About the roleAs a Technical Writer on our Customer Education team, you'll create, maintain, and enhance help documentation and eLearning material for a variety of applications and services. In this role, you'll build and leverage relationships with key subject matter experts across our Product and Customer Experience teams to ensure comprehensive coverage of Rippling HR offerings and features.We're looking for a dynamic content creator and project manager who can communicate complex concepts clearly and succinctly; motivate stakeholders to keep projects on task; and develop rich, effective deliverables to support our global audiences.What you will doCreate end-user documentation for new product launches and featuresIdentifyand close knowledge gaps alongside CX & ProductReview and edit contributor content to meet style guidelines and high content quality standardsIncorporate structured content principles for single-sourcing information across locations and audiencesContribute your product and content expertise to the development of eLearning materials including training videos and hands-on exercisesEffectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing contentReview success metrics across content delivery methodsEvangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter expertsWhat you will needMinimum 2 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suiteExperience developing written and visual materials for a professional customer audienceDemonstrated experience managing complex projects with various stakeholdersExperience supporting product release cycles in a fast-paced, ambiguous environmentExcellent writing and grammatical skills; content is clear, succinct, and logicalStrong organizational skills; ability to manage expectations and maintain focusGrit; a sustained history of hard work and perseveranceCuriosity; a bias to constantly question, dig deeper, and learnNice to haveExperience with structured content and content reuse principlesExperience with eLearning tools (e.g., Articulate 360 and Adobe Creative Cloud) and standardsExperience authoring localization-friendly contentAbout the teamThe Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is:70,000 - 105,000 USD per year (US Tier 1)65,000 - 95,000 USD per year (US Tier 2)60,000 - 90,000 USD per year (US Tier 3) #J-18808-Ljbffr

Created: 2026-04-20