Federal Managed Services Manager (MSM) - Security ...

Federal Managed Services Manager (MSM) - Security Clearance Required Remote/Teleworker: work from home. Role Requirements US Citizenship Required Currently Active Secret Security Clearance Work Model: Flexible hybrid; onsite at customer location as required DoD 8140 (formerly 8570) compliant - IAT Level I or IAM Level I certification required Certifications Required: ITIL v4 Project Management Professional Bachelor's degree preferred or Associate degree (technical field) with 6-8 years of relevant experience Strong technical program management skills with emphasis on execution, scheduling, and operational coordination Proven experience managing IT operations, cloud services, or infrastructure programs in federal environments Deep understanding of ITSM, service operations, and MSP/CSP delivery models Working knowledge of: Cloud infrastructure and platforms Security operations and compliance Agile, DevOps, and CI/CD concepts Ability to translate technical execution into clear status, risk, and impact reporting Confident communicator with engineers, operations staff, and senior federal stakeholders Schedule Information Some onsite work (~25%) as needed for network access Monday"‘Friday, 9:00"¯am"‘5:00"¯pm (flexibility required) Ability to support evening/weekend work as needed Participation in a rotating on"‘call / operational support schedule Key Responsibilities Technical Operations Program Leadership Drive day"‘to"‘day execution of IT operations and cloud service activities in support of overall program objectives. Convert program priorities into weekly and daily technical execution plans for CSP and MSP teams. Own operational schedules, task sequencing, and dependency management across infrastructure, platform, security, and service operations. Ensure technical teams are aligned on scope, priorities, and timelines, escalating conflicts or risks to the Program Leader as needed. Manage operational readiness for new capabilities, changes, and releases, ensuring smooth transition to steady"‘state operations. CSP / MSP Coordination & Execution Management Serve as the primary coordination point between the HPE CSP and the MSP. Define and manage daily engagement models, roles, and responsibilities between CSP and MSP teams. Ensure MSP operational activities align with CSP architectures, security controls, and service expectations. Coordinate incident response, problem management, maintenance windows, and change execution across providers. Track operational issues to resolution, ensuring accountability and timely closure. Schedule, Risk, and Dependency Management Build and maintain integrated technical schedules covering engineering, security, compliance, and operational activities. Identify and manage cross"‘team dependencies, technical constraints, and operational risks. Proactively surface schedule impacts, resource contention, and execution risks to program leadership. Ensure operational milestones align with ATO, audit, and compliance timelines. Technical Governance & Service Management Oversee adherence to ITSM processes including incident, problem, change, configuration, and release management. Participate in and support Change Control Boards (CCB) and technical readiness reviews. Ensure operational processes meet federal governance, security, and availability requirements. Monitor operational KPIs, SLAs, and service health metrics; drive corrective actions where needed. RMF / ATO Operational Oversight Manage RMF and ATO activities as an operational program, ensuring technical teams deliver required artifacts and evidence on schedule. Coordinate engineering, security, and operations teams to support initial ATOs, renewals, interim ATOs, inherited controls, and reciprocity efforts. Maintain integrated timelines linking technical remediation, POA&M closure, and continuous monitoring activities. Act as the operational interface to AO, ISSO/ISSM, SCA/3PAO, and system owners. Security Documentation & Evidence Execution Oversee production, updates, and operational maintenance of security documentation, including System Security Plan (SSP), SAP/SAR, POA&M, control implementation evidence, continuous monitoring artifacts, and contingency plans. Ensure documentation reflects actual operational state, not just design intent. Process Optimization & Operational Maturity Define and refine repeatable execution models for federal IT operations and cloud service delivery. Drive improvements based on operational metrics, audit findings, and lessons learned. Standardize coordination patterns between CSP, MSP, and government stakeholders. Team Enablement & Execution Support Enable technical teams by clearing blockers, prioritizing work, and ensuring resource alignment. Foster disciplined execution, accountability, and operational excellence. Support technical leads with planning, sequencing, and execution tracking so teams can focus on delivery. Benefits Health & Wellbeing - comprehensive suite of benefits supporting physical, financial, and emotional wellbeing. Personal & Professional Development - programs to help reach career goals. Unconditional Inclusion - inclusive culture, flexibility, and support for all backgrounds. Salary The expected salary/wage range for this position is provided below. Actual offer may vary based on location, experience, and education.- United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts // 119,500 - 275,000 in Alabama, Georgia, Ohio, Pennsylvania, Texas, Utah. Equal Employment Opportunity HPE is an Equal Employment Opportunity, Veteran, Disabled, and LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category. Our hiring decisions are based on qualifications, merit, and business need. We are committed to compliance with applicable laws regarding criminal history considerations. Disclaimers No Fees Notice & Recruitment Fraud Disclaimer: HPE will never charge candidates a registration or hiring fee. Any claims to the contrary should be verified. #J-18808-Ljbffr

Created: 2026-04-20