Welcome Team Care Coach (Remote - Work From Home COA)

Position: Care Coach - Welcome Team (Remote - Work From Home COA) Job Type: Non-exempt - Full-time Schedule: Monday to Friday Pay Range: $21-24.50 Hourly Reports to: Sr Care Coach Team Lead This role is 100% remote with no face-to-face contact with patients. We have a "remote first" environment and are proud to have team members located nationally. Summary The Welcome Team serves as the first point of contact for newly enrolled patients. This role is responsible for delivering a warm, empathetic, and structured onboarding experience designed to build early trust, set expectations, and establish a strong care foundation. Your primary goal will be to ensure that patients receive high-quality care and build rapport at the start of their journey. Top candidates must have the ability to complete the estimated patients per day outlined by leadership, providing encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management. Essential Functions Conduct high quality onboarding calls Engage the patient to reduce the risk of churn and increase retention through patient buy-in. Guide patients through the purpose and benefits of the Lumata program Perform initial assessments, identifying barriers and any patient specific needs Document engagements in alignment with compliance and quality standards Reinforce the team"‘based care model, preparing patients for ongoing support from their assigned Head Care Coach Collaborate with Enrollment Specialists to ensure smooth handoff post"‘enrollment Communicate Welcome Team barriers, challenges and opportunities to leadership and ensure the best patient experience. Build and maintain positive rapport with patients for the months, providing the best customer experience and ensure a seamless transition to the Head Care Coach. Collaborate with Welcome team leadership to develop new ideas and approaches to meet patient and program needs Assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. Education And Experience Minimum of six months, experience of Care Coaching at Lumata Health, one year preferred Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT) required Meeting performance expectations in current role Skills Required Demonstrated excellence in patient engagement and care coordination Positive audit performance and adherence to quality documentation standards Advanced skills in customer service, building rapport and active listening. Ability to manage difficult conversations with empathy and professionalism Strong written and verbal communication skills Proficient with Electronic Medical Record (EMR) systems, preferred Must have the ability to balance patient care responsibilities with program"‘building tasks. Passion for helping others and a genuine desire to improve patient outcomes and experiences. Preferred Strong ability to develop new ideas and approaches for program needs Ability to assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. Ability to adjust to changing circumstances or feedback during program development. Physical Requirements Must have a home office that is secure and free of distractions (HIPAA"‘compliant workspace) Prolonged periods of sitting at a desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing Who We're Looking For Mission driven Curious Loves learning and developing skills Team player (though we understand you need focus time, too) Benefits Medical, Dental and Vision Paid time off Parental leave ... more additional benefits Equal Opportunity Employer Statement We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Important Notice This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @ . If you receive any communication about your application from an email not ending in @ , it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, #J-18808-Ljbffr

Created: 2026-04-23