Cengage Group is seeking a Customer Support Specialist in Phoenix, Arizona, to provide support for its digital solutions. This role involves live and non-live support, troubleshooting technical issues, and tracking customer interactions using a ticketing system. Candidates must be high school graduates with strong analytical skills and knowledge of Microsoft systems. Benefits include healthcare coverage, vacation accrual, and a 401K plan. This is primarily a work-from-home position with necessary equipment provided.
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