Real Estate Coordinator - US Based Remote - Eastern/...

Welcome Center Specialist/ Real Estate Coordinator Primary Function The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting-started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer's needs and conduct regular follow-up with customers to ensure agent satisfaction. The ideal candidate will be based in the Eastern or Central Time Zone. Major Duties and Responsibilities Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process Conduct preliminary real estate needs assessment Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect Obtain consent to refer customer to Anywhere Real Estate affiliated companies Ensure product referral placement is in compliance with client policy Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent Serve as a resource for the Cartus consultant and customer for agent/brokerage issues Critical Dimensions Excellent verbal and written communication skills Strong computer proficiency Ability to navigate multiple systems with ease Multi-tasking Instant rapport building skills Interpersonal/influencing skills Ability to overcome objections Ability to prioritize workload Attention to detail Strong data integrity Strong planning and organizing skills Must be internally motivated and a self-starter Teamwork Qualifications Minimum 3 years customer service experience (retail, financial services, or call center) High school diploma required; some college preferred Real estate knowledge preferred (home purchase, sale, or mortgage) Strong interpersonal, verbal, and written communication skills Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred. Strong attention to detail Planning and organization skills; ability to multi-task in a fast-paced environment Ability to relate to a customer in a professional and courteous manner Regular and consistent attendance/punctuality Embraces diversity and inclusion Benefits Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D 401(k) savings plan with company match Paid Time Off to include Holidays, Vacation Time, and Sick Time Paid Family & Paternity Leave Life Insurance Business Travel Accident Insurance All employees receive access to LinkedIn Learning Employee Referral Program Adoption Assistance Program Employee Assistance Program Health and Wellness Program and Incentives Employee Discounts Employee Resource Groups EEO Statement EEO Statement: EOE including disability/veteran #J-18808-Ljbffr

Created: 2026-05-05