Principal Service Engineer IS - Platform Engineer - ...

Principal Service Engineer IS - Platform Engineer - CMDB, APM/EA and ITAM-Remote Principal Service Engineer Service Now- CMDB, APM/EA and ITAM - Remote As a Service Engineer on the ServiceNow team, you'll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that empower caregivers. You'll help shape the ServiceNow vision and roadmap-bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you'll own problems end-to-end and drive them to lasting resolution. You'll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front. Responsibilities Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management Gather, analyze, and translate business requirements into user stories and acceptance criteria Drive CMDB design, CSDM alignment, and data quality governance Collaborate with architects, developers, and operations teams using Agile/Scrum Support UAT, adoption, and continuous platform improvements Define and track KPIs, SLAs, and value realization Required Qualifications 8 years Related experience; more preferred. Strong experience in automation, specifically related to deployment, recovery, or other manual processes. Strong experience with n-tier solutions. Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications Strong experience with ServiceNow CMDB and Application Portfolio Management Solid understanding of CSDM and CI relationships Experience as a Product Owner, Business Analyst Agile/Scrum delivery experience Strong stakeholder management and communication skills ServiceNow Certifications (CSA, CAD, CMDB, APM, EA, ITAM) Experience with ServiceNow integrations Equal Opportunity Employer Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. #J-18808-Ljbffr

Created: 2026-05-07