Sr Manager of AI Strategy & Customer Experience

Public Storage is seeking an AI Business Manager to drive the strategy, implementation, and continuous optimization of AI-powered customer experience initiatives. This role sits at the intersection of business strategy and technology execution partnering closely with IT, Customer Service teams, Marketing, and Field Operations to deliver AI solutions that enhance customer satisfaction, drive revenue growth, and improve operational efficiency. You'll play a key role in connecting technical teams and business stakeholders, gathering feedback from frontline users, advocating for customer needs, and driving iterative improvements to AI systems. This role requires a test-and-evolve mindset someone who thrives on experimentation, learns from data, and isn't afraid to pivot based on real-world results. What You'll Do AI Strategy & Cross-Functional Partnership Lead business-side AI initiatives from concept through deployment and ongoing optimization Partner with IT to translate business req...Customer Experience, Strategy, Manager, AI, Business Operations, Customer Service, Business Services

Created: 2026-05-09