Associate Director, Contact Center Operations

Title: Associate Director, Contact Center. Job Type: Full-time. Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote. FLSA Status: Exempt. About Us:Brighton Marine is a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families, with enterprise discipline in service to those who served. Position Overview:The Associate Director, Contact Center Operations is responsible for delivering operational excellence, regulatory compliance, and exceptional member and provider experiences across Brighton Marine, Inc. This role provides both strategic and hands-on leadership for the health plan contact center and is instrumental in scaling operations to support new business lines and organizational growth. The Associate Director will design, build, and continuously optimize the contact center infrastructureincluding people, processes, technology, and performance management frameworksto ensure service levels, quality standards, ...Operations, Director, Associate, Leadership, Operation, Healthcare, Manufacturing

Created: 2026-05-09