Customer Service Representative

Precision Air is a locally trusted HVAC company serving the Murfreesboro and surrounding Middle Tennessee area. We are seeking a friendly, organized, and customer-focused Customer Service Representative to be the first point of contact for our customers.Position SummaryThe Customer Service Representative (CSR) plays a key role in ensuring excellent customer experiences by answering calls, scheduling service appointments, and supporting daily office operations. This position is ideal for someone who enjoys helping people, multitasking, and working in a fast-paced environment.ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionally and courteouslySchedule HVAC service, maintenance, and install appointmentsDispatch and communicate daily schedules with techniciansMaintain accurate customer records and notesHandle basic billing questions and service follow-upsPerform outbound calls for appointment confirmations and maintenance remindersSupport office operations and administrative tasks as neededQualificationsPrevious customer service or call center experience preferred (HVAC or home services experience is a plus)Strong communication and multitasking skillsComfortable using computers, scheduling software, and phone systemsAbility to stay calm, professional, and organized in a busy environmentDependable with a strong work ethic and positive attitudeWhat We OfferCompetitive pay (based on experience)Full-time, stable positionPaid trainingOpportunities for growth within the companySupportive, team-oriented work environmentCompensation details: 19-21 Hourly WagePI8929904e7cae-31181-40452095

Created: 2026-05-09