Kelly Services, Inc. - - Responsibilities: Serving as the main liaison and concierge for patients, healthcare offices, and internal field teams, ensuring seamless communication and support throughout the treatment process; Organizing and coordinating shipment logistics using pharmacy software and web-based portals to guarantee accurate and timely deliveries of vital therapies; Reaching out proactively to patients for initial and refill communications, providing updates, education, and compassionate assistance; Enrolling patients in product return programs and ensuring complete, compliant documentation; Maintaining detailed electronic records of all interactions and activities in accordance with program guidelines and compliance regulations