Retail Store Manager

JOB DESCRIPTIONJob Title Store Manager, RetailDepartment RetailReports to District Manager RetailPositions Supervised Assistant Store Leader, Supervisor and Retail AssociatePay Grade G6Employment Class Management Salary ExemptEEO Class 1.2 First-Mid Level Officials and ManagersAuthorized Driver NoAbout Goodwill ColumbusAt Goodwill Columbus, we believe in the power of work to transform lives. Our mission is to create pathways to independence and economic mobility through growth-oriented employment. Guided by our core values-Integrity, Collaboration, Accountability, Respect, and Owner's Mindset-we strive to make a lasting impact in our community.Position Summary: Lead the operations of a retail store, driving sales and delivering excellent customer experiences. Your leadership ensures merchandise is well presented, employees are supported, and store goals are achieved to help fund community programs.Essential Job Functions & SkillsSELFEnsures Accountability; Instills Trust Holds self and others accountable for policies, procedures, and ethical standards by following through on commitments, addressing performance issues directly, and acting with integrity.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations.PEOPLECustomer Focus Delivers outstanding service to shoppers and donors by modeling and ensuring courteous, responsive behaviors and quickly resolving customer municates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.Develops Talent; Attracts Top Talent; Directs Work Recruits, hires, trains, coaches, evaluates, and develops assistant managers, supervisors, and associates by setting clear expectations, providing regular feedback, and aligning individual performance with employee and store goals.THINKING & ANALYSISDecision Quality; Business InsightMakes timely, data-informed decisions about staffing, scheduling, pricing, and merchandising by analyzing sales, budgets, and operational trends to keep the store on track to meet financial goals. Employs Microsoft Office Suite and other platforms to make data driven decisions. Effectively monitors the current resale market to compete.RESULTSDrives Results; Action Oriented Leads day-to-day store operations to consistently meet or exceed sales and budget goals by prioritizing work, monitoring performance, and taking decisive action when results are off track. Plans and flexes personal schedule to meet business needs while maintaining work / life balance.Optimizes Work Processes Ensures merchandise is rotated, priced, and displayed effectively by continuously improving store processes that support sales growth and operational efficiency.Ensures Accountability; Manages Risk Protects company assets and maintains a safe, clean, and positive work environment by enforcing loss-prevention practices and safety standards.Education & Experience: High school diploma or equivalent desirable. 3-5 years of retail experience, including 3 years in a management role. Experience in production and operations management required. Knowledge of resale/thrift market is a plus. Work Environment & ConditionsThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Busy retail setting with moderate noise. Fast-paced, customer-focused atmosphere. Stand, walk, bend, push, and reach for long periods. Lift up to 30 lbs. regularly; heavier items occasionally. Use of cash register, computer, and related equipment required. Being Part of Goodwill's StoryA mission-driven organization making a tangible impact in the community. A team that values integrity, respect, and excellence. A culture focused on opportunities for professional growth and development. Employee AcknowledgementI understand that:This job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. This job description in no way states or implies that these are the only duties to be performed me. I may be required to perform other job-related duties as requested. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. I have read and understand this job description.Employee:Date: ______________

Created: 2026-05-09