Data Center Manager

Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.Job OverviewData Center Operations ManagerJob OverviewThe Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.This role is designed for a working leader-someone who actively participates in day-to-day technical operations while leading a team of technicians and engineers to deliver reliable, high-quality outcomes. You will play a key role during the initial deployment phase, supporting infrastructure bring-up, commissioning, and operational readiness. As the data center transitions into steady-state operations, you will take ownership of site performance, team execution, and operational consistency.This position combines technical depth with operational leadership, requiring a leader who is comfortable being on the floor solving problems while also setting priorities, coordinating work, and driving accountability across the team.You will work closely with cross-functional infrastructure teams, vendors, and stakeholders, making clear and professional communication in English (written and verbal) essential for success in this role.This role offers continuity across both deployment and operational phases and is part of a broader program focused on building a stable, high-performing infrastructure environment.Key ResponsibilitiesHands-On Operations LeadershipActively participate in daily data center operations, including monitoring, configuration, and break/fix activitiesServe as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)Lead by example in maintaining uptime, operational discipline, and service delivery standardsWork alongside technicians and engineers to ensure efficient execution of all on-site activitiesOperational OwnershipOwn end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systemsOversee vendor and colocation activities, remaining directly engaged in execution and issue resolutionMaintain accountability for incident tracking, resolution, reporting, and continuous improvement initiativesTeam Leadership & DevelopmentLead, mentor, and develop a team of technicians and engineersSet priorities, coordinate daily work, and ensure alignment with operational objectivesFoster a culture of accountability, responsiveness, and high performanceCapacity Planning & Process ImprovementDrive capacity planning efforts to ensure scalability and operational efficiencyIdentify and implement process improvements based on operational insightsLead continuous improvement initiatives focused on reliability and performanceProject ExecutionLead and execute data center projects, including deployments, migrations, and infrastructure upgradesAct as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are metCollaborate cross-functionally while maintaining strong execution focusFinancial & Asset ManagementSupport budgeting and cost control through oversight of asset utilization and procurementEnsure accurate tracking and management of data center assets and inventoryBalance operational requirements with cost efficiencyRequired SkillsStrong English communication skills (written and verbal) are required for coordination with global teams and stakeholdersProven ability to operate as a working manager, balancing hands-on execution with leadership responsibilitiesStrong technical knowledge of data center infrastructure, including compute, networking fundamentals, and facilities systemsExcellent troubleshooting and incident management capabilitiesExperience managing vendors and colocation environmentsStrong project execution and operational planning skillsExperience in capacity planning, asset management, and process improvementStrong organizational, documentation, and communication skillsAbility to perform effectively in high-pressure, high-availability environmentsStrong interpersonal skills with the ability to lead, influence, and collaborate across teamsRequired Experience10+ years of experience in data center operations or similar infrastructure environmentsProven experience in hands-on technical roles within data centersPrior experience in a leadership or supervisory capacity, with a focus on hands-on operational leadershipExperience supporting data center build-outs, deployments, or infrastructure upgrades (strongly preferred)Experience managing colocation environments and vendor relationshipsDemonstrated experience leading incident response and operational executionExperience with capacity planning and performance optimizationFamiliarity with compliance frameworks (SOC, ISO, PCI) is a plusCompensationEstimated Pay Range: $76,900.00 - $176,800.00 USD/yrWe also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Created: 2026-05-09