Restaurant Director of Customer Experience

Director of Customer ExperienceWe're looking for a proactive, service-driven Director of Customer Experience to lead client satisfaction, retention, and growth across a fast-paced portfolio of janitorial and facility service accounts. This role is ideal for a relationship-builder who can balance strategy with hands-on oversight.What You'll DoServe as the main contact for key accounts, conducting check-ins and site walkthroughs.Ensure top-quality service through daily inspections and quick issue resolution.Oversee new account launches and streamline onboarding.Identify upsell opportunities and support proposal development.Provide daily and weekly reporting on client interactions, quality, and pipeline activity.Lead, train, and support customer-facing team members.Visit and build relationships with chefs, General Managers, and key partners across assigned markets.Conduct on-site meetings, check-ins, and field visits to gather insights and strengthen operational alignment.Report back findings, opportunities, and market updates to leadership in a timely, organized manner.Represent the brand with an outgoing, polished, people-first approachBring deep understanding of restaurant operations, hospitality culture, and frontline challenges.Must have prior restaurant experience (front-of-house, back-of-house, or management).Work primarily 7:00am–3:00pm, with 1 hour of daily administrative work from homeCollaborate with a national team including:3 team members in New York1 team member in Nashville1 team member in Dallas1 team member in ScottsdaleReport directly to the COO for the Florida PanthersContribute within a large-scale organization of 4,000+ employees/1099 contractors and $100M in annual revenueWhat You Bring5+ years in client relations, customer success, or account management (janitorial/facilities preferred).Strong leadership, communication, and problem-solving skills.Experience with CRM/QA tools and proposal creation.Flexible schedule and reliable transportation.Bachelor's degree required (MBA a plus).

Created: 2026-05-13