Director of Rooms

DIRECTOR OF ROOMS Luxury Resort | United States | Relocation Assistance Available A luxury resort property is seeking a Director of Rooms to lead all rooms division operations — spanning Front Office, Housekeeping, Engineering, and Guest Services. This senior role is for a polished operator with a proven track record in upper-upscale or luxury environments, ideally with Marriott brand and systems experience. Key Responsibilities • Oversee daily operations across Front Office, Housekeeping, Engineering, and Guest Services • Develop and execute strategies to optimise occupancy, revenue management, and guest satisfaction • Establish and enforce operational policies aligned with brand standards and regulatory requirements • Monitor KPIs — occupancy, guest feedback scores, and departmental budgets — and act on insights • Partner with Sales, Marketing, and other departments to support property-wide performance goals • Recruit, develop, and mentor department leaders; build a high-performing, guest-centric team • Manage divisional budgets, control costs, and ensure efficient resource allocation • Resolve guest concerns promptly and effectively to drive loyalty and satisfaction Qualifications & Experience • Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience; Master's degree a plus • Minimum 5 years of progressive rooms division leadership in a hotel or resort environment • Demonstrated success managing Front Office, Housekeeping, Engineering, and Guest Services • Strong command of revenue management principles and property management systems (PMS); familiarity with advanced revenue management and data analytics tools a plus • Experience in luxury or upper-upscale hotel brands strongly preferred • Marriott brand and systems experience a significant advantage • Resort setting and high-volume group experience preferred • CHA or equivalent hospitality certification a plus • Must be a US citizen or permanent resident (green card holder) Compensation • Base salary: $115,000 • Annual performance bonus • Relocation assistance available

Created: 2026-05-13