Hotel General Manager

Hotel General Manager – Boutique Hotel (Downtown Detroit)Search by Harper Associates Position SummaryWe are seeking an experienced and hands-on General Manager to lead operations for a boutique all-suite hotel located in downtown Detroit. The General Manager will oversee all aspects of hotel performance, guest experience, team leadership, financial management, and property operations. This role requires a hospitality leader who can deliver elevated guest service while driving profitability, team engagement, and operational excellence in a fast-paced urban environment.Key ResponsibilitiesOperations & Guest ExperienceLead day-to-day hotel operations across front office, housekeeping, maintenance, guest services, food & beverage partnerships, and security. Ensure exceptional guest satisfaction and personalized service standards consistent with a boutique luxury experience. Monitor online reviews, guest feedback, and service recovery efforts to maintain strong reputation scores. Maintain compliance with brand standards, safety regulations, and local/state hospitality requirements. Leadership & Team ManagementRecruit, train, coach, and develop hotel staff and department leaders. Foster a positive, service-oriented, and accountable workplace culture. Conduct regular performance evaluations and implement employee development plans. Create staffing schedules that align with occupancy and operational needs. Financial & Revenue ManagementPrepare and manage annual operating budgets, forecasts, and financial reporting. Drive revenue growth through occupancy optimization, ADR strategies, local partnerships, and group business development. Control labor costs, purchasing, and operational expenses while maintaining service quality. Review daily, weekly, and monthly financial reports and implement corrective actions as needed. Sales, Marketing & Community EngagementCollaborate with sales and marketing teams to increase visibility and market share. Build relationships with local businesses, event venues, corporate accounts, and tourism organizations in downtown Detroit. Support digital marketing initiatives, social media engagement, and promotional campaigns. Represent the hotel within the local hospitality and business community. Property & Asset ManagementOversee preventive maintenance and capital improvement initiatives. Ensure suites, public areas, and back-of-house spaces are maintained to high presentation standards. Coordinate with vendors, contractors, and service providers as needed. Protect ownership interests through efficient asset management and operational controls. QualificationsMinimum 5+ years of hotel management experience, preferably in boutique, lifestyle, or upscale all-suite properties. Strong knowledge of hotel operations, revenue management, budgeting, and guest service standards. Proven leadership experience with the ability to motivate and develop teams. Excellent communication, organizational, and problem-solving skills. Experience with hotel PMS systems and hospitality software platforms. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Preferred ExperienceExperience operating hotels in urban or downtown markets. Familiarity with the Detroit hospitality landscape and corporate/travel market. Background in independent boutique hotel operations is highly desirable. Compensation & BenefitsCompetitive salary plus performance-based bonus opportunities Health, dental, and vision insurance Paid time off and holidays Professional development opportunities Ideal CandidateThe ideal candidate is an energetic hospitality professional who combines operational discipline with boutique-style guest engagement. They are visible, approachable, financially savvy, and passionate about creating memorable guest experiences while leading a high-performing hotel team.Please email resume to Schwartz | President | Harper AssociatesDirect: (248) 737-0431 | Fax (888) |

Created: 2026-05-15