Ticket Taker/Guest Services Representative |Part-time| ...

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Ticket Taker/Guest Services Representatives are vital members of Asteria Theatre staff as they are involved in direct contact with the public.Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role will pay an hourly wage of $14.82.Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisorWhen doors open, welcome our guests with a great smile and helpful attitudeScan event tickets ensuring that the proper ticket is being used to gain entryAssist guests in locating their ticketed seatsBeing alert and proactive to potential hazards and reporting incidents when they occurMonitor your assigned area for issues and opportunities to make lasting memories for our fansRespond to all guest concerns/complaints promptly and in a professional mannerAssist guests in ADA accessible seating sectionsEnforce all building policies and procedures to ensure a safe environment for all guestsManage the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcohol.Be knowledgeable about emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.Assist with event changeoverHelp clear seating area of trash to assist custodial team Perform additional duties as assignedYou must love working with and helping peopleAbility to stand for long periods of timeDemonstrated ability to follow instructions and work in a fast-paced environmentMust have strong verbal and written communication skillsAbility to handle stressful situationsPrevious experience in a customer service-based industry is preferredPrevious experience within a sports, entertainment, or related field is preferredMust be able to work a flexible schedule inclusive of weekends, nights and holidays required.Extensive time spent with moderate to loud noises.Frequent bending, standing for long periods of time and walking of the buildingAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2025-10-04