PT Customer Service Supervisor

All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.The Customer Service Supervisor provides point of sale customer service to patrons of the Joan Perry Brock Center. Primarily housed in the Box Office or Team Store, they are responsible for selling Longwood merchandise and tickets to Joan Perry Brock Center events. The Supervisor is responsible for processing services and payments, managing inventory, and providing patrons and guests with accurate information about the Joan Perry Brock Center.Provide point of sale service and manage inventory for tickets to all Longwood events and merchandise in Team StoreManage and maintain Will Call tickets and tickets for distributionCommunicate with all patrons and guests who enter the facility and be knowledgeable about events and services offered by Joan Perry Brock CenterCommunicate all policies and procedures to patrons regarding access control and salesKeep a clean and presentable workspaceProvide tours as needed to patronsAbility to handle and count money while reconciling money drawersWork with the full-time staff to ensure proper cash handlingProvide back-up support for Office Manager/Business areasAttend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, and telephoneFollow and adhere to all procedures and guidelinesAssist in other duties as requiredRequired Skills/Abilities:Customer service experienceExcellent communication skills including active listeningService-oriented and able to resolve customer grievancesBasic knowledge of computer skills with the ability to learn new softwareAbility and willingness to enforce policiesMust be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.Work EnvironmentOffice and events environmentNon-smoking environmentModerate to loud noiseMaintain flexible hours for events that occur on weekends and eveningsPhysical DemandsMust be able to remain in a stationary position 70% of the work dayWalking or working eventsMust be able to traverse throughout the center.Must be able to lift, move and set up items weighing as much as 50 lbs.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Created: 2025-09-06