Monitoring Solution Design Engineer

Job Description As a member of the Support organization, your focus is to deliver post-sales services and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers during service implementation and setup, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC3 Responsibilities Required skills. u00b7 Experience in OCI. General knowledge of Cloud and Virtualization concepts (Tenant, Region, Virtual Cloud Networks) u00b7 Troubleshooting and analytical skills. u00b7 Subject Matter Expert in one or more of the following: o Operating System Administration (Unix, Linux, Windows, HP-UX or AIX). o Database Administration (Oracle, MySQL or MS-SQL Server). o Middleware Administration (SOA, WebLogic Server, Application Server, among others). o Applications Administration (E-Business Suite, Fusion Applications, Siebel, among others). o General knowledge of Networks such as Subnets Firewalls Routing or Security Administration (including Cisco) and Networking Protocols. o Storage / Backup Administration (including but not limited to SAN, ZFS, ZDLRA, Zoning, NetBackup or Networker). o Oracle Engineered Systems (including but not limited to Exadata, Exalytics, Exalogic, and Super Cluster). o Scripting u00b7 Proven ability to work with English speaking customers. u00b7 Experience in monitoring platforms (Microfocus, Cisco, Palo Alto, SCOM, Dynatrace, BCM) is desirable. u00b7 Degree in a relevant discipline or equivalent experience u00b7 Documentation and tracking Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracleu2019s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. About Us As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Created: 2025-07-12