Workflow Processing Specialist

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and workflow management. Job Duties: Responsible for daily preparation of call center workflowResponsible for accurate data entry of incoming prescriptions and refillsResponsible for maintaining prescription refill requestsResponsible for Foundation Assistance managementResponsible as a backup for inbound/outbound calls as requiredResponsible for accurately selecting billing and shipping methods for incoming patient ordersProvide clinical services in TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedAttendance Requirements:Must be available, and on-time for scheduled work shifts. Must be able to work nights as required. Educational Requirements:Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certificationExperience: Past experience in a customer service related field6-12 months experience as a pharmacy technicianSpecial Conditions of Employment:Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific positionJob Skill Requirements: Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skills Outstanding customer service skillsExcellent organization skillsAbility to multitask and prioritize Excellent computer and keyboarding skillsCompensation:$18.00-21.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Created: 2025-11-15