Institutional Specialty Representative

Through innovation, technology, and unparalleled customer service, Mercalis’ passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on the behalf of our clients, because when they succeed, so do we.As a Virtual Engagement InstitutionalSpecialty Representative (ISR), you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.We build personal, partner relationships with our clients by utilizing a consultative approach to solving brand challenges. The Virtual Engagement InstitutionalSpecialty Representativeprovides education, disease awareness, and overviews of treatment options to healthcare providers in order to ultimately help patients improve the quality of life and treat or prevent diseases. ISRs are patient centric and purpose driven working remotely from a home office using equipment and technology supplied by Mercalis.****Please note, this is a permanent part-time (20 Hours/Week) fully remote opportunity****A key objective will be the establishment of order sets, protocols and formulary position at targeted hospitals.Generate and increase sales to achieve consistent performance against sales objectives for assigned institutionsEngage targeted customer audience in in-depth discussion of disease states and products using client approved materialsContact HCPs via phone and computer technology to conduct virtual detailsSchedule and conduct in-services with targeted HCPs within budget restraints and compliance regulationsEffectively use CRM system to gather all data and maintain metrics as well as continuity of ongoing engagementMeet all specific program productivity metrics as set forth by the individual projectManage daily call activity to optimize time and maximize sales objectivesEngage in active listening and respond appropriately to HCP needs and questions using conversational science skillsSuccessfully complete training to meet or exceed all expectations set by the client becoming an expert in the assigned disease and treatmentsFearless cold calling that can engage HCPs in conversationCreate and maintain a positive impression with the client, the HCPs, teammates, management and other Mercalis personnelManages effectively in uncertain and ambiguous situations.Attend all necessary meetings, both virtually and in-personBe a self-directed, resilient, decision maker who faces each task with optimism and is results orientedShare best practices and successes with teammates and National Sales ManagerCompetencies:Driven to succeed (previous award winner)Thinks and acts strategicallyAccountable and reliable with strong integrityFlexible and open to continuously learningSelf-motivated with a sense of purpose, passion, and persistenceAbility to perform the same tasks repeatedly without getting bored and staying goal oriented for the greater good of patientsMinimum 4+ years of pharmaceutical sales experience. Award winning performanceMinimum 2 years of Institutional Sales experience preferredExcellent interpersonal, communication and presentation skills, verbal, written and digitallyExperience with salesforce.com or other CRM systemStrong technology skills including working knowledge of Microsoft Office productsHighly organized and detail-orientedStrong time management and prioritization skillsAptitude for detailed product knowledge and compliance adherenceAbility to resolve conflicting situationsHigh energy, collaborator with a positive attitudeFlexibilityExperience detailing HCPs using approved materials in a conversational manner

Created: 2025-10-04