Service Desk Administrator/Field Technician- Bilingual

Staffing Pros, a division of VETS Inc., is recruiting for a full-time Service Desk Administrator/Field Technician in New York City, NY. The selected candidate must be bilingual in English and Spanish.If you have additional questions not answered by the information contained within this posting, please contact our team directly Administrator Responsibilities:Classify and triage escalated incidents, problems, and complex requests.Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.Troubleshoot and resolve problems reported by two or more users as quickly as possible.Manage the impact, risk, and implementation of complex client change requests.Follow standard operating procedures as documented in the Knowledge Management System.Assist in creating and updating knowledge articles to be used by other service desk personnel.Work with the team and escalate as needed with the assistance of management.Maintain and update system documentation and service ticket records.Stay up to date on the latest technologies through ongoing education.Field Technician Responsibilities (as needed):Participate in the resolution of onsite incidents to return service to clients as quickly as possible.Participate in the resolution of onsite problems reported by two or more users.Participate in the onsite implementation of simple and complex client change requests.Follow standard operating procedures as documented in the knowledge management system.Work with the team and escalate incidents and service requests as needed with the assistance of management.Maintain and update system documentation and service ticket records.Stay up to date on the latest technologies through ongoing education.Qualified candidates must meet the following job requirements:Must be bilingual in English and SpanishAble to function effectively in a high-paced environmentAble to understand the perspective of the client in all service interactionsMakes effective use of time and complete tasks efficiently and on timeAble to work with a team, communicate effectively, and have high attention to detailMeets client and corporate expectations for attendance, quality, and performanceMust have intermediate experience with each of the following:System hardware, software, and operating systemsCloud solutions such as Office 365 and Google AppsNetworking concepts such as TCP/IP, DNS, and DHCPActive Directory and Group Policy administrationSwitches, firewalls, and advanced infrastructureCloud-based data-centers such as Azure and AWSServer applications such as SQL Server and RDSVoice technologies and phone systemsMust have advanced experience in at least one or more technical specialtiesEducation, Experience, and CertificationsMust have at least a high school diploma or GED. Associate degree or better is preferred.A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred.Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Created: 2025-06-14