Residential HVAC Service Technician

What kind of company do you really want to work for?Maybe one that has been around for 20+ years, where you are treated like a person and not just another number.Maybe one that has been named a Top Workplaces company for 12 years straight… by the employees?Maybe one that will pay you what you are worth and give you opportunities to progress and advance in your career, even if you are just getting started?Maybe someplace that has year round work because of a solid reputation in the marketplace, along with our customer base of over 30,000 signed customersSomeplace you can be proud to wear your uniform.If all this sounds like what you’ve been looking for,Apply TodayWe are looking for Experienced Techs with high standards for their work, Integrity, honesty, and a customer service focus that is above and beyond!Jon Wayne Service Company is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.We work hard and expect a lot from our employees. But we also play hard and have fun. Plenty of company sponsored events for team building and just to have fun, like fishing trips, hunting excursions, Jon Wayne Day company picnic for the full family, Annual Christmas party with awards ceremony - dinner - and Christmas prizes for everyone... just to name a few.Benefits we offer:Compensation: Performance Based CompensationWeekly PayrollYear Round WorkMedical InsuranceDental InsuranceVision InsuranceLife InsurancePlans for Life, accident, cancer, hospitalization, short term disability insuranceCompany pays for Long-Term Disability coverage for all employees6 Paid Holidays per year plus 2 floating holidaysVacation PayMatching 401K planAccess to On-Site Fitness CenterAccess to On-Site World Class HVAC Training FacilityLate Model Company Vehicles to take homeSpiffs and IncentivesTool Allowance ProgramsCompany Provided UniformsCompany Provided IphoneContinuing Education and personal developmentIncentive rewardsAdvancement OpportunitiesRequirements:Minimum 2 years Residential HVAC Service or Installation experienceEPA CertificationState RegistrationNATE Certification is a plusKnowledge of HVAC Equipment, Codes and Installations, HVAC Diagnostic and Components.Team Player, Organized, Reliable, Self-motivatedDesire to learn new products and skillsExcellent Communication skillsThere are several skill levels of Service Technicians. In order to graduate from one level to the next, Service Technicians must meet the qualifications of all previous skill levels.Analyze, diagnose and resolve customer problems in a courteous, professional, timely, and accurate manner. Spot potential problems to prevent premature and unexpected breakdowns or callbacks.Practice good customer relation skills.Attend service-training classes to upgrade technical capabilities. Commit to involving customers in our Rescue Club programs.Fill-out all forms and paperwork in a neat, timely, complete, and accurate manner.Abide by the company dress code.Perform service calls and other assignments as instructed and do so in a courteous manner.Handle customer concerns, questions, or problems in an effective manner.Must have successful work experience in the area of customer service, mediation, and/or diplomacyMust be an excellent 'people' person with superior skills in the areas of customer service and problem resolutionMust have excellent writing, communication, and organizational skillsMust possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfactionTeam Player, Organized, Reliable and Self-motivated

Created: 2025-09-06