VP, Senior Client Success & Relationship Manager

OTC Markets Group IncVP, Customer Success Manager - Corporate ServicesOTC Markets Group - New York, NY - Full Time OTC Markets Group Inc., operator of premier US financial marketplaces, is seeking a VP, Customer Success Manager to join our Corporate Services team. Since this requires excellent written and verbal communication skills, we ask applicants to please upload a writing sample as part of the application.Please note OTC Markets is currently operating in a hybrid work environment (three days in office, two days remotely). This position is in our NYC office.We invest heavily in employee satisfaction and offer all our employees a highly competitive compensation package. As a dynamic, growing company that fosters an open culture, we emphasize autonomy, responsibility, innovation, and self-discipline. We are looking for someone who wants to make an impressive impact at a company known for its reputation on quality and achievement.Base compensation for this role is up to $160,000 annually, depending on experience. In addition, the position is eligible for our discretionary annual bonus program and equity. What You'll Do:Serve as a trusted point of contact for OTC Markets corporate issuer clients throughout the customer lifecycle; build and maintain strong, trusted relationships and develop a deep understanding of client needs.Develop and execute strategic plans for managing client relationships with clear and compelling data ensuring long term success and growth.Partner with existing clients to build business expansion opportunities in collaboration with the corporate services business development team.Create and implement digital education on how to use our OTCQX, OTCQB, and OTCID trading markets to create an informational and operational experience comparable to exchange listed companies.Develop and implement a strategy for new OTCQX companies to create a consistent digital footprint across the U.S. financial market data and trading ecosystem.Ensure client relation by conducting regular check-in calls and strategic business reviews.Drive organic expansion of the business.Identify areas to change the status quo to reduce market imperfections.Drive improvement initiatives relating to all aspects of the customer experience.Educate clients on OTC Markets platforms, content, and technologies.Additional responsibilities, as assigned.What We're Looking For:5+ years of experience in Investor Relations, either at a NYSE or NASDAQ listed prehensive understanding of Investor Relations at U.S. exchange listed companies.Excellent written and verbal communication skills.Ability to explain the value proposition and leverage business to assess client needs and drive adoption.Expertise in leading meetings with strong presentation skills to engage with executives and leaders.Demonstrated experience with project planning and tracking milestones.Salesforce CRM experience helpful.Up to 25% travel required for this role.What OTC Markets Offers its Team Members (Why You Should Choose Us):Benefits:Generous Paid Time Off (PTO)Health, Dental, and Vision CoverageHealth Savings Account (HSA)Flexible Spending Accounts (FSA) Dependent & HealthcareLimited Purpose Flexible Spending Account (LPFSA)Generous Paid Parental Leave ProgramAnnual bonus and Stock Incentive Program401(K) Plan - RetirementCommuter Transit & Parking ProgramIncome Protection (Life Insurance, Short- & Long-Term Disability)Voluntary Benefits (Accident, Critical Illness, & Hospital Indemnity)Perks:Hybrid Work ScheduleClass Pass Partnership (Fitness & Wellness Programs)Citi Bike Membership ProgramMondays - Breakfast Bagels & Wednesdays - Pizza LunchOffice Snacks and BeveragesMonthly birthday celebrations For more information about

Created: 2025-06-14