Associate, Transactional Services (Technical Support) -...

The Associate, Transactional Services (Temporary) provides technical support, troubleshooting assistance and training to commercial clients for our transactional products and services. Position will be working temporary (6 months) and on site based in San Juan, PR. Main Duties & Responsibilities + Provide training and technical troubleshooting assistance to commercial clientu2019s products and services (Oriental Cash Management, Paynet Plus, Paynet Plus RDC, Lockbox Archive, u201cArchivo Digitalu201d, FastCash, FTP Services, balance reporting, among others). + Participate in a commercial clientu2019s configuration validation process to assess any experience issues and perform corrective actions. + Receive, register, and answer commercial client requests, complaints & inquiries that are received by phone or email. + Escalate and follow-up commercial client incidents to third party vendors for resolution. + Ensure ACH & Wire exceptions files are transmitted prior to submission deadlines. + Review positive pay exceptions and ensure they are managed by the commercial clients prior to the bank submission deadline. + Manage work queues to ensure operational needs are met accurately and efficiently. + Recommend process and procedure changes to improve customer experience and internal efficiency. + Communicate any incident, problem, or issue trends with recommended solutions to management. + Participate in the unit Business Contingency Plan. + Other duties may be assigned. Minimum Requirements + Associate Degree in Information Systems required. + Two (2) years of experience in technical support and troubleshooting required. Banking experience preferred. + Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. + Proficiency in MS Office (Word, Excel, Outlook) and other business applications required. + Excellent written and verbal communication skills in Spanish & English required. + Excellent public speaking, interpersonal and communications skills, multitasking, teamwork, and the ability to facilitate easily required. WORK AUTHORIZATION & ELEGIBILITY: + Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. + Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement ( Compliance Posters This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws ( Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el u00e9xito de la compau00f1u00eda. La mejor gente del mundo trabaja aquu00ed y creemos que podru00edas ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organizaciu00f3n que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo mu00e1s importante de nuestra compau00f1u00eda, es por esto que fomentamos un ambiente de colaboraciu00f3n, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selecciu00f3n es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razu00f3n de sexo, color, edad, condiciu00f3n social, creencias religiosas, condiciu00f3n de veterano o incapacidad. A continuaciu00f3n material de referencia incluyendo nuestra polu00edtica de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales ( Polu00edtica de Privacidad de Reclutamiento

Created: 2025-07-12