Director - Tech Operations & Governance

About Gap Inc. Our brands bridge the gaps we see in the world."¯Old Navy democratizes style to ensure everyone"¯has access to quality fashion at every price point. Athleta unleashes the potential of every woman,"¯regardless of body size, age or ethnicity. Banana"¯Republic believes in sustainable luxury for all. And Gap"¯inspires the world to bring individuality to modern, responsibly made"¯essentials."¯"¯"¯"¯ This simple idea"”that we all deserve to belong,"¯and on our own terms"”is core to who we are as a"¯company and how we make decisions."¯Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet."¯Ready to"¯"¯learn fast, create with audacity"¯and lead boldly? Join our team. About the RoleThis role sits within the Global Technology Solutions (GTS) and leads Tech Operations across customer, product, employee, and foundation teams. The Director of Tech Operations is responsible for enabling efficient and strategic utilization of technology capacity across the enterprise, supporting prioritization of work, estimation of tech asks from business partners, and overseeing the delivery cadence through quarterly roadmap management. You will act as a central point of coordination across different product technology teams, ensuring that capacity & tech estimates are transparently allocated and aligned to strategic outcomes. This role requires strong analytical rigor, operational discipline, and deep cross-functional collaboration.What Youll DoLead technology capacity planning and tracking across GTS, ensuring alignment business and technology objectivesResponsible to manage demand & capacity planning across Annual Planning, Quarterly Planning, & in-year Intake processMaintain governance processes to monitor capacity utilization, operational health metrics, and roadmap & roadmap adherence. Evaluate continuous improvement opportunitiesFacilitate forums for decision-making on resource shifts, priority trade-offs, and escalations across technology and business leadershipProvide clear executive reporting and storytelling on capacity trends, roadmap status, and operational risks or dependenciesEstablish and standardize estimation practices across all tech teams to assess effort and feasibility of business and strategic asks.Collaborate with engineering leads, product managers, and delivery teams to develop and validate high-level estimates for initiatives during early intake and planning stages.Maintain a library of historical estimation data to improve accuracy, enable benchmarking, and support predictability of delivery.Provide tooling and frameworks that allow for scalable estimation at varying levels of fidelity (e.g., t-shirt sizing, story points, hours/days).Who You Are12+ years of experience in technology operations, product operations, or program delivery with a strong grasp of tech estimation, capacity planning, and governanceProven experience managing large-scale capacity planning and cross-functional delivery programs across engineering, product, architecture, and project managementAbility to interface directly with senior stakeholders and influence decisions through data-driven insights and structured analysis.Deep understanding of estimation methodologies across the software development lifecycle"”ranging from early-stage rough sizing to detailed sprint-level estimates.Able to lead and coach teams in applying estimation techniques consistently (e.g., story points, t-shirt sizing, time-based models) to support business planning and prioritization.Demonstrated ability to manage complexity and ambiguity, translate technology conversations into actionable plans, and drive to resolution.Strong communication, presentation, and storytelling skills with a focus on clarity, outcomes, and influence.Proficient in tools and frameworks for tech portfolio management, estimation models, and capacity tracking (e.g., Jira, Aha, Clarity, or custom solutions).Experience in retail, apparel, or product-driven environments preferred.Benefits at Gap Inc. Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. See more of the benefits we offer.

Created: 2025-09-06