Customer Service Rep II

Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Sterling Virginia. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.Responsibilities:Responsible for order taking, scheduling, dispatching and customer relationsMaintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch systemResolve transportation conflicts and handle unusual and difficult customer complaintsProvide customer support to ensure maximum efficiencyEmbraces and enhances a performance-based Safety CultureIs positive and upbeat in all communications with customers and other departmentsRelentlessly pursues a solution to every issue that a customer brings to themDeep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectationsIdentify and communicate repairs and maintenance of logistics communication equipmentQualifications and Skills:High School education or equivalent required, secondary education preferredTwo to four years’ experience in dispatch or logistics required; construction industry experience preferredAbility to work well under pressure; previous customer service experience in a high pressure/high volume environment requiredExcellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plusFamiliar with geographical areas in Northern VirginiaBilingual, English/Spanish a plusMust be able to work flexible hours and overtimeGood telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional mannerInterested qualified applicants please visit www.titanamerica.com to apply. Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Created: 2025-09-06