Telecom Support Specialist

Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government clientThis on-site Contract-to-Hire position will be located in Washington, DCSELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE ITOversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networksProvide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)Provide inventories and prioritize network and equipment repairsEstablish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access toolsVerify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineersDocument network by recording configuration diagrams and programmingAnalyze network performance and prepare and present reports based on that analysisMaintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentationInitiate moves and/or setups as required/requestedMaintain customer rapport by listening and answering questions and resolving concerns in a timely mannerInstall, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone servicesA degree from an accredited College/University in Computer Science, or related discipline is preferred2-5 years of experience in system engineering, software development, or related fieldCCNA or CompTIA Network+ certification is a plusExperience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipmentBasic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standardsBasic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE)Excellent communication skillsAbility to obtain Public Trust ClearanceCandidate must be a US Citizen or Permanent Status Green Card holderCandidate must have lived in the US for the past 5 yearsCannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members)

Created: 2025-11-01