Customer Success Management Senior Specialist

Job TitleCustomer Success Management Senior SpecialistThe Amadeus Customer Success Manager empowers our customers (Online Travel Agencies and Strategic Consolidators) to unlock the most value of Amadeus solutions for a higher return on their investment and a more significant business impact.CSMs aim to bring in more expertise to support our customer business expansion. Responsible for understanding the needs and constraints of customers and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer.The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business results after implementation of our solutions. CSMs lead the post-sales cycle and are an essential part of completing a successful a sale, as well as promoting renewals and expansion of accounts. Depending on the customer's size, complexity, and strategic value to Amadeus, CSM can be assigned to one or multiple accounts. The CSM works together with the Account Manager.About the Role: Understanding customer needsAble to understand customer needs and overall business caseStrong customer management skills with an ability to relate to customers easily and probe to understand customer challengesCreative solutioning and strategic success thinking, with an ability to identify new or existing solutions that could help to achieve customer goalsAble to develop and execute effective Customer Success Plan for the account Own the Customer Success Plan (CSP): Drive customer alignment and goal settingOrchestrate Amadeus roles in engaging customer in upfront goal-setting - including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Customer Success Plan elementsCo-create success plan with buyer / decision makers, codifying program value-driving outcomesSet clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readinessParticipate in internal handover meetings organized by Account Manager to understand Account Plan and customer contextEnsure early adoption & usage of products/solutions/services: Share progress updates to key buyer / decision maker on implementation journey working with implementation teamLead final

Created: 2025-06-23