Solution Consultant

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at Overview of Analytics Solution Consultant Job Function: The Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution Consultant will run the sales engagement through the presales process which includes: deliver product demonstrations for customers, partners, and prospects during sales engagements, lead customer discovery sessions, respond to bids, RFPs/RFIs, deliver POCs, build and deliver compelling business case that is aligned to customeru2019s use case order to drive license revenue and customer success. Partner with customers to help consult and define their Voice of the Customer Analytics and Customer Engagement Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording, Speech Analytics, Text Analytics, Real Time Speech Analytics, Automated Quality, Natural Language Processing, Automatic Speech Recognition (ASR). Primary Objective: The Analytics Presales Solution Consultant is responsible for supporting the sales team both in Verint and Verintu2019s partners in meeting software and SaaS revenue targets through executing a business driven sales methodology that links our solutions with prospect business drivers. Principal Duties and Essential Responsibilities: u2022 Execute the Companyu2019s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets. u2022 Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verintu2019s solutions can drive improvement to secure new business and differentiate us from our competition. u2022 Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities. u2022 Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects. u2022 Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs. u2022 Generating detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage. u2022 Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value. u2022 Work collaboratively on cross functional teams to continually provide feedback on ways Verint can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging. u2022 Where required, provide continuity through the hand off phase to services to ensure the customeru2019s expectations are met. u2022 Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to our Verint Solutions. Minimum Requirements: u2022 Bacheloru2019s Degree in Business Administration or equivalent work experience, having been a part of a business consultancy team within a management consulting solution provider. u2022 5+ years of experience in a consulting or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling. u2022 Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations and demos. u2022 Ability to demonstrate software to executive audiences. u2022 Ability to create a compelling, value based presentations. u2022 Ability to interpret critical business challenges and translate to optimal business process recommendations u2013 multi-level and organizational opportunities. u2022 Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale. u2022 Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. u2022 Be able to articulate proposals and return on investment to operations management buyers. u2022 Self-motivated and a team player. u2022 Ability to manage multiple projects and tasks to completion with minimal supervision. u2022 Must possess a creative, energetic and enthusiastic presentation style. u2022 Must possess strong listening skills. u2022 Demonstrated highly developed project management and organizational skills. u2022 Ability and proven experience interfacing with all levels of management. u2022 Travel expectations are 50-60%. u2022 Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations u2022 The ability to obtain the necessary credit line required to travel. Preferred Requirements: u2022 5+ yearu2019s presales experience selling enterprise software solutions in the Workforce Optimization, Customer Analytics, Engagement Management technical solution areas. u2022 Deep knowledge of workforce optimization. u2022 Familiarity with Verint products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management, eLearning, coaching, forecasting and scheduling, and feedback/survey solutions is beneficial. u2022 Knowledge of effective organizational design, business approaches, hierarchy, and structure for optimal performance, and the ability to work within the confines of an existing client structure. u2022 Strong understanding of baseline, benchmarking, performance management and measurement strategies. #LI-BS1 At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants _2025 Benefits Offering (

Created: 2025-07-12