Shop Manager

The Shop Production Manager is responsible for overseeing the in-house production of all fire extinguishers and pressurized cylinders processed at our facility, including 6-year maintenance, hydrostatic testing, and recertification. This role manages daily shop workflow, supervises personnel, ensures regulatory compliance, maintains documentation and inventory, and oversees logistics related to shipping and receiving of equipment. The manager is also responsible for maintaining the condition and safety of all shop equipment and ensuring full compliance with OSHA safety standards. This role reports to thelocal Director of Operationsand is accountable to theRegional DirectorandDirectors of each supported locationfor performance, turnaround times, and service quality.Key Responsibilities:Oversee all shop operations related to fire extinguisher servicing, including 6-year maintenance and hydrostatic testing for:o Portable extinguishers (ABC, COâ‚‚, Water, Class K, etc.)o Wheeled unitso SCBA and specialty cylinderso Restaurant system cylinders and Clean Agent tanksSupervise and lead a team of 5-20 production employees, including scheduling, task assignment, coaching, and performance management.Track and report on key production metrics (e.g., units processed per day, defect rate, turnaround time, rework).Track the number of units processed for each supported locationto ensure accurateallocation of production costsacross service areas.Maintain and reconcile inventory of replacement parts and swap stockused in exchange-based service programs.Ensure compliance with:o DOT cylinder requalification protocolso NFPA and CGA hydrostatic testing and maintenance standardso Manufacturer service bulletins and labeling requirementsConduct quality control reviews of completed work and documentation before equipment is returned to customers or technicians.Manage proper documentation of service records, DOT test logs, and serialized cylinder tracking.Oversee shipping and receiving of cylindersand fire equipment between the processing shop and supported field locations, ensuring all transportation meetsDOT, CGA, and company safety requirements.Maintain the overall condition, calibration, and safe operation of shop equipment, including hydrostatic test stations, compressors, fill stations, and mechanical tools; schedule and track preventative maintenance.Ensure full compliance with OSHA safety regulations, including hazard communication, personal protective equipment (PPE), safe handling of pressurized cylinders, and general shop safety practices.Lead safety training and enforcement of all safety protocols within the shop environment.Collaborate with field technicians and customer service representatives to address service inquiries or returned equipment.Support training efforts to keep shop staff up to date on testing procedures and regulatory compliance.Qualifications:3+ years of experience in fire extinguisher servicing, requalification, or shop managementKnowledge of applicable compliance standards:o NFPA 10 (portable extinguishers)o CGA C-1, C-6, and related compressed gas guidelineso DOT regulations for cylinder hydrotesting, transportation, and requalificationo OSHA requirements for industrial workplace safetyStrong leadership skills and ability to manage a production team across multiple product typesExperience with or ability to quickly learn shop production scheduling and inventory systemsDetail-oriented with strong organizational, documentation, and process improvement capabilitiesMust be able to operate and maintain hydrostatic test equipment and pressurized systems safelyDOT cylinder requalification certification (preferred or must obtain within 6 months)Ability to communicate effectively with team members, field technicians, and service managersBenefitsAs a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in rolePurpose and results driven work environment (work smarter not harder)We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!Speaking of attire, we offer all employees Encore gear when they join the teamFreedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve andchangeas neededAccess to leading edge web-based productivity toolsParticipation in Fidelity 401(K) that includes employer matchMedical, Dental, and Vision benefitsCompany-paid life insurance policy of $50,000Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify EmployerAs an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status#LI-AM1

Created: 2025-07-12