Traffic Management Center (TMC) Operations Specialist

GFT is seeking a Transportation Management Center (TMC) Operations Specialist to work in the FDOT D3 Regional Control Room in Chipley, FL. This is an onsite position offering full-time, part-time, or hourly employment. The Traffic Management Center operates 24/7, which may require shift work, including nights, weekends, and holidays.📣 Watch Traffic Management Video!What you’ll be challenged to do:As a TMC Operations Specialistyou will be responsible for traffic operations situational awareness including managing FDOT traffic incident response to crashes and other highway incidents and emergencies with the primary goal of responder and motorist safety. Opportunity for career growth and promotion. In this capacity, the successful candidate will be responsible for the following:Monitor & Respond to Traffic ConditionsOperate traffic management systems (CCTV, Dynamic Message Signs, etc.) to detect incidents or congestion.Continuously monitor traffic via various sources including live video feeds, CAD systems, and radio communications.Post public alerts and notifications via the FL511 Traffic Information System.Incident Management & Emergency ResponseCoordinate incident response by dispatching Road Rangers and providing location support to first responders.Communicate and collaborate with law enforcement (Florida Highway Patrol), emergency services, and FDOT teams.Serve on the Emergency Response Team when directed.Communication & CoordinationProvide real-time updates and guidance to first responders and motorists during incidents and severe traffic events.Answer and manage incoming calls from agencies, organizations, and the public related to roadway incidents.System Operations & ReportingUse SunGuide software and other RTMC systems to control devices, track traffic flow, and conduct data analysis.Maintain accurate incident logs, operator reports, and internal documentation.Submit Work Orders for system malfunctions or equipment failures.Special Event & Disaster CoordinationSupport traffic operations during high-profile events or emergencies that affect regional roadways.May have short-notice assignments based on operational needs.Minimum QualificationsWhat you will bring to our firm:High school diploma or GED requiredExperience in a public safety, emergency management, transportation dispatch or similar environment is preferredPrior knowledge of the SunGuide® Software and related systems is preferredSkills in interpersonal relationships and ability to work well within a diverse groupDemonstrated ability to write reports and correspondenceAbility to clearly communicate written and verbal information in EnglishAbility to take calls, dispatch on a radio or telephone and otherwise clearly communicate information over a radio system or network in a clear and concise mannerAbility to use freeway management and other traffic control computer applicationsCapable of multi-tasking and working in a fast paced environmentFamiliarity with FDOT D3 Interstates and local roadways preferredAbility to use computers with Windows-based applicationsAbility to work alternate work schedules and be on-call as necessaryCompensation:The salary range for this role is $18.00-$19.00 per hour. Salary is dependent upon experience and geographic location.Featured Benefits based on Employment Status:• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.• Tax-deferred 401(k) savings plan.• Competitive paid-time-off (PTO) accrual.• Tuition reimbursement for continued education.• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations• Incentive compensation for eligible positions.At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships - that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.Unsolicited resumes from third party agencies will be considered the property of GFT.Location: Chipley, FLCore Business Hours: Will vary. TMC operates 365 days/24 hours/7 days.Employment Status: Full-time, Part-time, or Hourly availableSalary Range: $18.00-$19.00 per hour Salary dependent upon experience and geographic location#LI-DNI#LI-DNP

Created: 2025-07-12