Client Service Representative

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Placing outbound calls for follow-ups and reaching out to prospective clients. u2022 Presenting and explaining fees, including processing payments. u2022 Recommending, selecting, and obtaining products and services, including prescriptions. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing medical records, charts, reports and correspondence. u2022 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. QUALIFICATIONS: + At least one year of proven past experience helping customers + High School Diploma/GED or equivalent + Excellent listening and communication skills + Compassion for pets and peopleu2014as well as awareness and understanding of othersu2019 reactions + Proven decision-making skills to choose the most appropriate course of action + The ability to integrate new information into problem-solving + Proficiency in Microsoft Office + Willingness to work nights, weekends and holidays BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more Pay $16-$22, depending on experience. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-09-06