Data Center Facility Operations Manager

DescriptionAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Oversee all aspects of the data centeru2019s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements. - Lead the managers of teams of 24x7 engineering technicians in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues. - Effectively and efficiently manage the operations budget and expenditures. - Leads improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion. - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs. - Communicate complex technical information to a non-technical audience. - Respond to out-of-hours emergency calls. - Is a 2nd-level escalation point for facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Ensure all safety procedures are adhered to while performing work. - Verify quality, performance, safety, and reliability of products, equipment and processes. - Walk job sites in uneven terrain. - Regularly lift and/or move up to 39 pounds independently. - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. - Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk. - Work at depths, such as raised floors. - Work in noisy environments. - Role supports more than one location/site. A day in the life How would you like to be a part of Earthu2019s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the worldu2019s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the worldu2019s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, itu2019s how we have helped define ourselves as leaders in the industry. Letu2019s work hard, have fun, and make history About the team Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications- High school or equivalent diploma - 5+ years experience in successfully leading diverse teams and implementing operational strategies, while effectively collaborating with cross-functional teams, communicating goals and expectations, building relationships with internal and external stakeholders, and fostering an inclusive and supportive work environment. - 6+ years experience with Microsoft Excel, Word, Outlook and other basic administrative tools - 5+ years experience in driving continuous improvement initiatives and implementing process improvement. - 5+ years experience related to supervising and coordinating the activities of staff members involved in operations, including Hiring, Training, Scheduling, Performance management and Career development and promotionPreferred Qualifications- A bachelor's degree in Operations Management or a related discipline - 7+ years experience working in data centers with an emphasis on building and equipment operation - An excellent understanding of the electrical and mechanical systems involved in critical data center operations - 5+ years experience in managing projects, including planning, execution, and resource allocation - 5+ years experience in data analysis, using tools and software for operations management, and interpreting key performance indicators (KPIs) to improve operational performance. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Created: 2025-07-15